Deputy Manager

Job Responsibilities

Patient Handling & Registration:

• Greet and assist patients, visitors, and attendants courteously.

• Oversee the registration of patients for consultations, diagnostics, and admissions.

• Ensure accurate entry of patient details in the hospital information system (HIS).

Appointment Scheduling & Coordination:

• Schedule appointments for doctors and diagnostic services.

• Coordinate with various departments to avoid overlaps and reduce patient wait times.

• Confirm and follow up on patient appointments.

Billing & Cash Handling:

• Handle OPD/IPD billing, advance payments, and receipt generation.

• Reconcile daily cash collections and hand over to accounts as per policy.

• Ensure correct application of discounts or insurance/tie-up billing as per guidelines.

Supervision & Training:

• Mentor and guide junior front office executives.

• Handle escalated patient queries or service issues.

• Train new team members on systems and SOPs.

Customer Service & Complaint Resolution:

• Address patient grievances and ensure prompt redressal.

• Maintain high standards of hospitality and patient satisfaction.

• Provide information on services, doctors’ availability, and procedures.

Documentation & Reporting:

• Maintain front desk reports, patient footfall data, and feedback logs.

• Ensure compliance with hospital SOPs, NABH/JCI standards, and confidentiality protocols.