Deputy Manager - Supported Living

Role Purpose

The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.

What We Offer

• Mileage reimbursement

• Supportive management and clinical oversight

• Opportunities for professional development and progression

• A values-led organisation focused on independence dignity and quality of life

Location: Primarily field based across supported living services in Birmingham & Midlands area, with occasional working from the Muve Homecare office.

Hours of Work: 40 hours per week worked flexibly to meet service needs.

This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.

Key ResponsibilitiesOperational Oversight and Quality

• Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
• Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
• Maintain a visible presence in both the office and the field supporting staff and managers
• Provide leadership decision-making and escalation support to Management.
• Supporting the Out of Hours Team when senior leadership is required.

Staff Leadership and Support

• Act as a point of escalation for staff queries incidents and concerns

• Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge

• Promote least restrictive practice and positive risk-taking

Safeguarding Risk and Governance

• Support safeguarding processes incident management and follow-up actions

• Ensure restrictive practices are lawful proportionate and recorded appropriately

• Complete reports following incidents audits and reviews

• Escalate concerns and provide clear feedback to the Registered Manager

Systems and Documentation

• Use and review digital care planning systems such as Birdie or equivalent

• Ensure accurate timely and high-quality documentation is maintained

• Support audits and quality improvement actions

Essential Requirements

• Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge

• Experience within supported living or community-based services

• Ability to work flexibly including nights and weekends

• Full UK driving licence and access to a vehicle (mileage paid)

• Strong understanding of safeguarding risk management and person-centred support

• Ability to lead support and challenge staff practice appropriately

• Right to work in the UK

Desirable Criteria

• Experience in a Senior Support Worker Team Leader or Deputy Manager role

• Knowledge of PBS PMVA or equivalent

• Experience using digital care planning systems such as Birdie

• NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)