Deputy Program Manager

Keystone Advisors is looking for a Deputy Program Manager to support the Department of State (DOS), Bureau of Consular Affairs (CA), Directorate of Passport Services (PPT) in Washington, DC.

Must have a Secret or Top-Secret Security Clearance.

Position Overview

The Deputy Program Manager supports the Program Manager in managing Contractor staff and contract operations and acts as the Program Manager during the Program Manager’s absence. The position helps ensure that Contractor personnel comply with standards of conduct and internal controls and that contractual operations meet or exceed requirements. The Deputy Program Manager tracks cost, schedule, task performance, and resource reporting; supports continuous service delivery improvement; and resolves operational problems with minimal disruption to contract activities.

Core Competencies & Skills

CategoryRequirementsTechnical Competencies

• Ability to support overall management and oversight of Contractor personnel and operations.
• Ability to assume Program Manager responsibilities during the Program Manager’s absence.
• Ability to coordinate personnel and resources across multiple concurrent activities.
• Ability to identify performance variances, risks, constraints, and operational issues.
• Ability to support corrective actions and maintain continuity of operations.

Compliance & Quality

• Understanding of standards of conduct, internal controls, quality management, and contract compliance.
• Ability to monitor staff compliance with applicable policies and performance requirements.
• Experience supporting continuous service delivery and process improvement.

Communication & Problem Resolution

• Strong written and oral communication skills.
• Ability to coordinate effectively with Contractor leadership, Government personnel, and operational stakeholders.
• Demonstrated ability to resolve problems while minimizing disruption to ongoing activities.
• Ability to escalate issues appropriately and support timely resolution.

Required Qualifications

CategoryRequirementsEducation

• Master’s degree in a related field or 12 years of experience.

Experience

• Minimum 5 years of experience.
• Experience supporting or managing complex program operations, personnel, schedules, costs, resources, and performance.
• Experience with contract compliance, operational problem resolution, and continuous improvement.
• Experience tracking costs, schedules, task performance, staffing, and resource reporting.
• Experience functioning in a leadership role requiring independent judgment and coordination across multiple stakeholders.