Deskside Support Engineer

Salary: ₱18,000 – ₱27,000 per month

Job Location: Taguig City Philippines (On-site)
Experience Required: Minimum 2–3 years
Work Arrangement: On-site

About the role

We are seeking an experienced and customer-focused Deskside Support Engineer to join our IT support team on a permanent, full-time basis. The ideal candidate should have strong hands-on experience in desktop and laptop troubleshooting, Windows operating systems, printer support, Microsoft Office 365, Active Directory, endpoint management, and IT asset management. The successful candidate will be responsible for providing on-site technical support to end users, resolving hardware and software issues, and ensuring smooth day-to-day IT operations.

Key responsibilities

• Provide on-site deskside and desktop IT support to end users, including VIP and executive-level users.

• Diagnose and troubleshoot desktop computers, laptops, printers, hardware, software, and Windows operating system issues.

• Perform laptop and PC re-imaging, software installation, configuration, and deployment.

• Support Microsoft Office 365 applications, including Outlook, Teams, and other Microsoft productivity tools.

• Manage Active Directory user accounts, password resets, user access, and permissions.

• Support endpoint deployment and device management using Microsoft Intune, Windows Autopilot, and SCCM.

• Troubleshoot basic networking issues involving Static IP, DHCP, Default Gateway, VLAN, and VPN connectivity.

• Provide technical assistance for video conferencing equipment, including Cisco Mini Bar and Miracast.

• Respond to technical support requests received through telephone calls, emails, service tickets, and dispatched requests.

• Manage incidents and service requests using ServiceNow (SNOW) or similar ITSM ticketing tools.

About you

• Minimum 2–3 years of hands-on experience in Deskside Support, Desktop Support, or End-User Computing (EUC).

• Experience providing on-site IT support in enterprise environments.

• Strong hands-on troubleshooting experience with desktops, laptops, printers, and Windows operating systems.

• Practical knowledge of Active Directory, Microsoft Intune, Autopilot, SCCM, and Microsoft 365.

• Experience using ServiceNow or similar ITSM ticketing tools.

• Basic networking knowledge, including DHCP, Static IP, VPN, and VLAN.

• Excellent communication, interpersonal, and customer service skills.

• Experience supporting VIP users and senior management is advantageous.

• Ability to work independently and coordinate with technical support teams.