Deskside Support Specialist
Frontline service desk role on a mission-critical watch floor: provide tier 1-2 support for desktops, laptops, printers, and Windows/Office software, resolve incidents, and document everything in an ITSM system (BMC Remedy). Requires an active DoD Secret clearance and IAT Level II (Security+ CE) certification.
- Compensation
- $50K–$55K / yr
- Location
- O'Fallon, Illinois, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Minimum 2 years of Service Desk or Help Desk support experience in an enterprise IT environment
- Excellent verbal and written communication skills with a strong customer service focus
- Ability to work effectively in a fast-paced, mission-critical watch floor environment
- Experience troubleshooting Windows operating systems, Microsoft Office, desktop hardware, printers, and network connectivity issues
- Must be a U.S. Citizen
- Active DoD Secret Security Clearance
- Current DoD 8570/8140 IAT Level II certification (Security+ CE or equivalent)
Nice to have
- BA/BS degree or equivalent experience
- ITIL Foundation v3 or higher certification
- Experience with BMC Remedy or a similar enterprise ITSM platform
Full description
Deskside Support Specialist
Location: On-Site
Company: G2IT
Salary: $50,000–$55,000 annually, depending on experience
Schedule: Monday–Friday | Typically 8-hour shifts
Clearance Required: Active DoD Secret Clearance
Take Your IT Career to the Next Level with G2IT!
Are you an IT professional who enjoys solving technical challenges, working directly with users, and making a meaningful impact?
G2IT is seeking a Deskside Support Specialist to join our mission-focused IT operations team. This is an excellent opportunity for a hands-on IT professional looking to expand their technical experience while supporting critical Department of Defense operations.
In this role, you won't just be answering support tickets. You'll be a key part of the team keeping essential IT systems and users operational. You'll troubleshoot real-world technical challenges, collaborate with experienced IT professionals, and gain exposure to enterprise systems and mission-critical technology.
If you have a passion for technology, enjoy helping others, and want to build your career in a dynamic DoD environment, we'd love to hear from you!
Why Join G2IT?
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Meaningful Work: Support mission-critical operations where your technical expertise makes a direct impact.
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Hands-On Technical Experience: Work with enterprise hardware, software, workstations, virtual clients, and IT support systems.
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Professional Growth: Expand your troubleshooting skills and collaborate with network, systems engineering, and application support teams.
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Collaborative Team Environment: Work alongside experienced IT professionals who share a commitment to supporting the mission.
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Consistent Work Schedule: Enjoy a typically Monday–Friday, 8-hour workday, with schedule adjustments during operational events.
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Competitive Compensation: Earn $50,000–$55,000 annually, depending on experience.
What You'll Be Doing
As a Deskside Support Specialist, you'll serve as a trusted technical resource for end users, providing responsive support and helping ensure uninterrupted IT operations.
Your responsibilities will include:
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Provide Tier 1 and Tier 2 technical support for desktops, laptops, monitors, printers, peripherals, and software applications.