Desktop Engineer III

Summary

All Native Group is seeking a Desktop Engineer III (Senior level Desktop Engineer) with a minimum of five (5) years’ experience working in the areas and performing the types of actions listed in the following “Essential Functions” and “Competencies” discussions. Successful candidates must have TOP SECRET security clearance, must be a Microsoft Certified Systems Engineer (MCSE). Candidate must have an active Help Desk Institute (HDI) Desktop Support Technician Certification and experience using the Remedy Ticketing system (ARS). Essential functions include installing new hardware and maintaining existing hardware, responding to and resolving incidents, training end users in use of equipment and software, performing upgrades and replacing systems on a scheduled basis, accomplishing the procurement of all equipment, materials, and supplies for operations and maintenance, and support projects/programs as needed (See “Essential Functions” for more detailed listing) The customer prefers candidates demonstrate excellent verbal and written communication skills, experience working with LAN/WAN including wireless interfaces, experience performing analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, and experience supporting quality management activities and business process re-engineering. (See “Competencies” for more detailed listing)

Essential Functions

Possess/demonstrate excellent verbal and written communication skills.

Supports the completion of all projects/programs as needed

Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems

Works on moderately complex applications

Confers with end users to determine types of hardware and software

Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies them to suit the situation

Maintains or utilizes telecommunications protocols, as required

Installs new hardware and maintains existing hardware

Trains end users in use of equipment and software

Provides cable and conduit services

Upgrades and replaces systems on a scheduled basis

Installs new systems

Fulfills service requests for all voice and data service “moves, adds, changes, and disconnects

Manages and maintains computer equipment rooms within the National Capital Area Region (NCR)

Responds to and resolves incidents

Accomplishes process configuration updates based on service changes

Processes financial transactions based on service changes

Conducts quality management activities and business process re-engineering

Accomplishes procurement of all equipment, materials, and supplies for operations and maintenance

Competencies

Must be a Microsoft Certified Systems Engineer (MCSE).

Must have an active Help Desk Institute (HDI) Desktop Support Technician (DST) Certification with experience using the Remedy Ticketing system (ARS)

Must have excellent communication skills (oral and writing). May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area.

Experience working with Riverbed SteelFusion, desired

Experience working with LAN/WAN including wireless interfaces, desired

Experience performing analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems, desired

Experience supporting quality management activities and business process re-engineering, desired

Experience with Windows migrations and active directory upgrades, desired

Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, desired

Experience managing Windows systems, including Windows Server 2003, Windows Server 2008, Window Server 2012, to include 2012 STIG deployment, desired

Experience building, configuring, and managing Microsoft Windows servers in multi-tenant enterprise environments, desired

Experience working with Enterprise Backup software, desired

Experience maintaining harden Windows operating systems to STIG compliance, desired

Experience managing Active Directory architecture and replication in a multi domain environment, desired

Experience accomplishing Active Directory design, desired

Experience working with large scale datacenter design and operations, desired

Experience working with virtual infrastructure (i.e. VMWare) required

Experience utilizing VB/Powershell to automate common functions, desired Experience migrating large infrastructures from physical to virtual environments, desired
Experience/awareness of SCCM methodologies, desired

ITIL v3 Foundations Certification, desired

Experience working with web servers, databases, networks, cabling, new installations and migrations, and security scanning tools is required

Experience deploying and supporting Microsoft Windows Server 2016 and 2016 STIG, desired

Experience writing shell scripts and utility programs for Windows system maintenance is also a plus

Supervisory Responsibility

Limited supervisory actions may be required for this position based on customer need and candidate’s training/experience.

Work Environment

This job operates in a professional office environment within the continental US with occasional travel to offices within the National Capital Region and Georgia. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to remain in a stationary position 75% of the time.

Occasionally moves about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.

Frequently moves standard office equipment up to 25 pounds.

Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, between the core hours of 6:00 a.m. to 6:00 p.m. Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.

Experience

A minimum of five (5) years' relevant experience is required for this position

Education A Bachelor of Science (BS) degree is preferred.
Must have IAT II, T3 and Security + certificates are mandatory for anyone to come on to the program

Additional Eligibility Qualifications

Must be MCSE certified

Must be active HDI DST certified

Security Clearance

Must possess or be able to obtain/maintain a TOP SECRET security clearance Executive Order 14043 COVID-19 Vaccination RequirementPursuant to Executive Order 14043, this position requires full vaccination against COVID-19 regardless of work location.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws. #LI-TB1