Everest Technologies
Desktop/Infrastructure Engineer
On-site desktop support engineer serving as first point of contact for end-user computing: diagnosing hardware faults, deploying Windows 10/11, installing software, and resolving basic network and VPN tickets. Daily work spans workstation provisioning, OS imaging, Active Directory tasks, Microsoft 365 support, and SLA-driven ticket handling.
- Compensation
- Not disclosed
- Location
- Shaikpet, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- Devops
- Posted
Skills
Must have
- 2–3 years of experience in desktop support or a similar end-user support role
- Strong knowledge of Windows 10/11 installation, configuration, and troubleshooting
- Hands-on experience with hardware diagnostics and repair for desktops and laptops
- Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and basic LAN troubleshooting
- Experience with OS imaging and deployment (bootable USB, WDS, SCCM/MDT, or equivalent)
- Familiarity with Active Directory basics (user accounts, password resets, domain join)
- Experience supporting Microsoft 365 / Outlook, printers, and common business software
- Good communication, ticket-handling, and time-management skills
- Diploma or bachelor's degree in IT, Computer Science, Electronics, or a related field, or equivalent experience
- Ability to lift and move IT equipment; flexibility for after-hours or weekend work during rollouts or critical incidents
Nice to have
- Certifications such as CompTIA A+, CompTIA Network+, or Microsoft MD-102 / MS-900
- Exposure to Microsoft Intune / Autopilot, SCCM, or other endpoint management tools
- Basic PowerShell or batch scripting for routine automation
- Experience with remote support tools and endpoint security software (antivirus/EDR, disk encryption)
- Basic macOS or Linux support experience
Full description
Role Summary
We are looking for a hands-on Desktop Engineer to support our end-user computing environment. You will be the first point of technical contact for desktop, laptop, and peripheral issues, handle OS deployments and software installations, and keep our workstations secure, up to date, and running smoothly. The ideal candidate is a dependable troubleshooter with solid hardware and basic networking fundamentals and a service-first attitude.
Key Responsibilities
Desktop and Hardware Support
- Diagnose and resolve hardware faults on desktops, laptops, printers, scanners, docking stations, and other peripherals
- Perform component-level troubleshooting and replacement (RAM, SSD/HDD, power supply, battery, display, keyboard)
- Coordinate warranty claims and repairs with OEM vendors (Dell, HP, Lenovo, etc.)
- Set up new workstations for joiners and recover or re-provision devices for leavers
OS Deployment and Imaging
- Install, configure, and reinstall Windows 10/11 using bootable media, imaging tools, or network-based deployment
- Prepare and maintain standard images, driver packs, and BIOS/UEFI settings
- Join machines to the domain and apply baseline configuration and policies
- Perform OS upgrades, patching, and driver and firmware updates
Software Installation and Management
- Install, configure, and update standard business applications (Microsoft 365, browsers, PDF tools, VPN clients, collaboration tools)
- Deploy approved software packages and troubleshoot failed installations or licensing issues
- Maintain software and license inventory in coordination with the IT team
- Remove unauthorized or outdated software in line with company policy
Basic Networking Support
- Troubleshoot LAN/Wi-Fi connectivity, IP configuration, DNS, and DHCP issues at the user end
- Use standard tools (ping, tracert, ipconfig, nslookup) to isolate problems
- Assist with network cabling, patching, and connecting printers and network devices
- Support VPN and remote access issues, escalating switch, firewall, or server-side faults to the network team
Service Desk and Documentation
- Log, track, and resolve tickets within SLA using the ITSM tool
- Provide clear, courteous communication to users and escalate complex issues with complete details
- Maintain asset records and update knowledge base articles and SOPs