Desktop Support Engineer
Desktop Support Engineer at Accelirate's Pune office (hybrid) providing day-to-day IT support across Windows, Linux, and macOS desktops, managing Office 365, Azure, and Entra ID (Azure AD) identities and access, troubleshooting network/VPN issues, and resolving support tickets. A 1-3 year experience role.
- Compensation
- Not disclosed
- Location
- Pune, India
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 1-3 years of experience in system administration or IT support
- Experience handling operational IT environments
- Strong knowledge of Windows desktop environments, Linux distributions, and macOS
- Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN
- Hands-on experience with Microsoft Office 365 administration
- Basic knowledge of Microsoft Azure services and cloud-based infrastructure management
- Experience with Azure Active Directory / Microsoft Entra: user and group provisioning, role assignments, and access management
- Knowledge of Conditional Access policies, MFA configuration, and identity protection
- Exposure to cloud storage platforms, backup solutions, and basic security configurations
- Basic knowledge of virtualization technologies
- Familiarity with ticketing systems and remote support tools
- Strong troubleshooting, documentation, and communication skills
- Diploma / Graduate / Engineering degree in IT or related field
- Willingness to work from the Pune office and flexible shifts
- Notice period: immediate to 30 days
Nice to have
- MCSE or relevant certification is an advantage
Full description
Job Title: Desktop Support Engineer
Notice Period: Immediate to 30 days
Experience Required: 1-3 Years
Job Location: Pune/Hybrid
About Accelirate
Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. We’re a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, we’re known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together.
Overall Responsibilities
- Operating Systems (Desktop): Strong knowledge of Windows desktop environments, Linux distributions, and macOS.
- Networking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.
- Cloud & Administration: Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.
- Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.
- Cloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.
Skills and Tools
- Knowledge of Microsoft Windows Server, Linux, macOS environments.
- Understanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.
- Experience with Office 365, Azure Cloud Services.
- Basic knowledge of virtualization technologies.
- Familiarity with ticketing systems and remote support tools.
- Strong troubleshooting, documentation, and communication skills.
Day-to-Day Activities
- Provide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.
- Monitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.
- Support configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.
- Troubleshoot authentication and login issues related to identity and access management.