Desktop Support Engineer
On-site desktop support for Backcountry's Utah Fulfillment Center: troubleshooting Windows, macOS, and Android devices, managing user accounts, deploying warehouse handheld scanners and label printers, tracking hardware assets, and coordinating vendor repairs. Preferred tools include AD/Entra ID, Intune, and Jira.
- Compensation
- Not disclosed
- Location
- UFC: 2607 S 3200 W, West Valley City, UT 84119
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Basic networking knowledge: IP addressing, DNS, DHCP, and Wi-Fi troubleshooting
- Hands-on troubleshooting of Windows, macOS, and Android operating systems
- Experience configuring and troubleshooting Android handheld scanners
- Experience supporting office and warehouse printers, including label printers
- Experience tracking and managing issues through a ticketing system, including prioritization and escalation
- User account management experience (onboarding, offboarding, password resets, access records)
- Hardware asset lifecycle tracking experience
- Strong communication skills, including explaining technical issues to non-technical users
- Ability to work effectively on a team and independently with minimal supervision
- Good organizational skills and attention to detail
- Ability to work fully on-site at the Utah Fulfillment Center in West Valley City, UT
- Ability to stand and walk for extended periods and lift up to 50 lbs
Nice to have
- Experience supporting Android devices or mobile device management (MDM) platforms
- Prior IT support experience in a warehouse, distribution, or fulfillment environment
- Experience with Active Directory, Microsoft Entra ID, and Microsoft Intune
- Experience with Jira
Full description
Adventure is our Culture. Join a team that celebrates a lifestyle as bold as the terrain we love. At Backcountry, we are rooted in adventure, recognition, and wellbeing on and off the mountain. We spotlight employee stories, celebrate milestones, and offer exclusive outdoor perks. Whether you are at HQ, in a retail store, or remote, you will be part of a team that thrives on energy, exploration, and connection.
Reports to: IT Manager
Location: West Valley City, UT - On-site (Utah Fulfillment Center)
About the Role
Backcountry's fulfillment center runs on reliable technology — from handheld scanners on the warehouse floor to laptops in the office. This role exists to keep that technology running and the people who depend on it productive.
As Desktop Support Engineer, you will be the on-the-ground IT resource at our Utah Fulfillment Center, responsible for hands-on device support, user account management, and vendor coordination. Within your first six months, success means the help desk queue moves faster, devices stay operational through peak season, and operations staff see you as a trusted problem-solver they can rely on.
What You'll Do
- Troubleshoot and resolve Windows, macOS, and Android issues for office and fulfillment center staff, working the help desk queue daily.
- Configure, deploy, and maintain laptops, Android handheld scanners, charging stations, and label printers across the warehouse floor and office.
- Manage user accounts end-to-end: onboarding, offboarding, password resets, and access records.
- Support office and warehouse printers, including label printers critical to fulfillment operations.
- Track and manage hardware assets through their full lifecycle.
- Open, track, and follow vendor service cases for warehouse equipment through to verified repair.
- Escalate complex issues with clear documentation so the next person can pick up without re-troubleshooting.
- Communicate technical issues and resolutions to non-technical users in plain language, keeping them updated through resolution.
Required Qualifications
- Basic networking knowledge: IP addressing, DNS, DHCP, and Wi-Fi troubleshooting.
- Hands-on experience troubleshooting Windows, macOS, and Android operating systems.
- Experience configuring and troubleshooting Android handheld scanners.
- Experience supporting office and warehouse printers, including label printers.
- Experience tracking and managing issues through a ticketing system, including prioritization and escalation.