Desktop Support Engineer - Dublin
On-site Desktop Support Engineer on a 3-month fixed-term contract in Dublin (Damastown), providing hands-on troubleshooting of Windows desktops, laptops, mobiles, and peripherals, managing Active Directory accounts, and resolving LAN/WAN/VPN/Wi-Fi issues. Core tech: Windows, Microsoft 365, Active Directory, TCP/IP networking.
- Compensation
- £39K / yr
- Location
- Dublin 17, IRL
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 5+ years
- Category
- It support
- Posted
Skills
Must have
- 2-5+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles
- Strong experience troubleshooting Windows operating systems and desktop hardware
- Hands-on experience supporting Microsoft 365 applications and services
- Experience administering Active Directory user accounts and permissions
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
- Experience supporting laptops, desktops, printers, and mobile devices
- Strong customer service and communication skills
- Ability to prioritise workload and manage multiple incidents effectively
Full description
Desktop Support Engineer Location: Dublin, Ireland (Damastown)
Employment type: Fixed-Term Contract (3 Months, with Potential Extension)
Salary: £39,000 per annum
Working schedule: Monday to Friday, 9:00am – 5:30pm
ESP Global Services is seeking an experienced Desktop Support Engineer to provide on-site technical support within a fast-paced enterprise environment in Dublin.
This role is ideal for an IT professional with a strong background in desktop support, end-user computing, and infrastructure troubleshooting. You will be responsible for delivering high-quality technical support across hardware, software, operating systems, and networking technologies while ensuring an excellent end-user experience.
Key Responsibilities
- Provide hands-on support for desktops, laptops, mobile devices, and peripheral equipment.
- Diagnose and resolve hardware, software, operating system, and application issues.
- Support Windows, iOS, and Android devices across the user environment.
- Perform software deployments, upgrades, patching, and security updates.
- Manage user accounts, permissions, and group policies within Active Directory.
- Provide Smart Hands support for network, server, and infrastructure teams.
- Troubleshoot network connectivity issues including LAN, WAN, VPN, and wireless networks.
- Escalate complex technical issues when required and work collaboratively with internal and external support teams.
- Maintain accurate documentation and asset records while adhering to service level agreements.
What We're Looking For
- 2-5+ years' experience in Desktop Support, IT Support, Service Desk, or End-User Computing roles.
- Strong experience troubleshooting Windows operating systems and desktop hardware.
- Hands-on experience supporting Microsoft 365 applications and services.
- Experience administering Active Directory user accounts and permissions.
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Experience supporting laptops, desktops, printers, and mobile devices.
- Strong customer service and communication skills.
- Ability to prioritise workload and manage multiple incidents effectively.
Why Join ESP Global Services? Work with Global Organisations
Support business-critical IT services for internationally recognised clients across a variety of industries.
Expand Your Technical Expertise
Gain exposure to enterprise infrastructure, modern workplace technologies, and complex support environments.