Desktop Support Engineer (Level 2)
Level 2 desktop support engineer at NSC Global providing on-site and remote desk-side support for computer hardware, printers, and Apple/Mac OS, largely for executive and financial customers. Daily work spans troubleshooting and repairs, imaging, ticket handling in ServiceNow, and device management with Microsoft Intune.
- Compensation
- Not disclosed
- Location
- Chicago, IL, US
- Work setup
- Onsite
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- It support
- Posted
Skills
Must have
- Associate's degree in a related area or 3-5 years of experience in the field
- Experience troubleshooting Zebra printers or label makers
- Conference room support and integration hubs experience
- Previous experience with Microsoft Intune, Imaging and ServiceNow
- Technical ability to provide desk side support for computer and printer hardware, common software applications, Apple / Mac OS issues
- Proficient user of personal computer tools for word processing, decision support and communication
- Skilled in problem solving techniques and supporting financial customers
- Proficiency in Networking, VPN, Wireless, Customer Service, ticketing system applications and multi-tasking
- Excellent customer service, technical, organizational, and communication skills in person and on the phone
- Able to lift 40lbs, move equipment, and be mobile between buildings
Full description
Overview
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 3-5 years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Position Description:
- Fully Onsite, Mon-Fri 8am-5pm. Chicago, IL 60628.
- Provides on-site and remote technical service support, installation, configuration and problem resolution in Apple / MAC / Network environments.
- Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and system failures using established procedures.
- Determines most cost effective repair resolution to minimize customer downtime.
- Act as the primary provider of technical support to desktop and laptop computer users for hardware, Apple / Mac OS, and application issues to Executive/Financial Level customers.
- Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
- Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.