Desktop Support Engineer - Raunheim

About the job:

Join a global IT services company supporting a leading organization in the aerospace industry. We are looking for an experienced IT Technician to provide hands-on technical support within a secure, professional environment.

This role is ideal for candidates currently working as an IT Technician, IT Support Specialist, Desktop Support Engineer, or Infrastructure Technician.

You will be responsible for supporting users, maintaining IT equipment and infrastructure, troubleshooting technical issues, and ensuring a high-quality service experience. Working closely with local and international teams, you will play a key role in keeping business-critical systems operational.

Working hours: on-site, Monday–Friday, 09:00–17:00

What will you do:

• Installation, configuration and troubleshooting of desktops, laptops, printers and peripheral devices
• Hardware break-fix support and diagnostics
• Windows operating system and Microsoft 365 support
• Active Directory user administration and support
• Smart Hands support for network and infrastructure teams
• Basic LAN/WAN connectivity troubleshooting
• Wireless network support
• Incident, Request and Change management following ITIL processes

What will you bring to ESP?

• 2+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient in German - C2 and English - B2
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts

Why join us?

• Continuous training and access to our ESP Learning Platform with pathways to certification.
• Career Growth: Opportunity to work in a secure, high-tech environment, within the aerospace sector
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who are we:

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

Note: Native-level German language skills are mandatory due to the site's secure nature and end-user support requirements.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?