Desktop Support Engineer
- Compensation
- Not disclosed
- Location
- Milwaukee, WI, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Must have 2-5 years of experience in a similar role
- A+ Certification required
- Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
- Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
- Must be able to support desktop, server, and basic network environments.
- Experience with SCCM is preferred
- Maintain accurate service documentation, ticket updates, and time records.
- Deliver outstanding customer service and build positive client relationships.
- Work independently on routine issues while collaborating with senior engineers on more complex problems.
- Position requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.
- Position requires standing, squatting, lifting from floor to waist and from waist to over shoulders. Twisting, bending, crawling may be required from time-to-time.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
Full description
Responsibilities
Are you a hands-on IT professional who enjoys solving technical challenges and helping customers succeed? We're looking for a Customer Engineer to provide onsite technical support, troubleshoot technology issues, and deliver exceptional customer service to our customer located in Milwaukee, WI. This is an excellent opportunity for someone who enjoys a mix of independent problem-solving, customer interaction, and continuous technical growth.
Qualifications
- Must have 2-5 years of experience in a similar role
- A+ Certification required
- Must be able to troubleshoot and resolve hardware, software, and network connectivity issues.
- Must be able to perform diagnostics, repairs, and parts replacements on computer equipment.
- Must be able to support desktop, server, and basic network environments.
- Experience with SCCM is preferred
- Maintain accurate service documentation, ticket updates, and time records.
- Deliver outstanding customer service and build positive client relationships.
- Work independently on routine issues while collaborating with senior engineers on more complex problems.
- Position requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance.
- Position requires standing, squatting, lifting from floor to waist and from waist to over shoulders. Twisting, bending, crawling may be required from time-to-time.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.