SIMPLY VYAPAR APPS PRIVATE LIMITED
Desktop Support Engineer
- Compensation
- Not disclosed
- Location
- Bangalore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Full time
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- • Hands-on experience with Windows/Linux/Mac OS environments, experience in Installation of Windows 7, Win 8, Win 10.
- • Good understanding of computer systems, mobile devices and other tech products
- • Ability to diagnose and troubleshoot basic technical issues, Basic IP configurations.
- • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- • Excellent problem-solving and communication skills, LAN Configuration and troubleshooting.
- • Ability to provide step-by-step technical help, both written and verbal, Team viewer and Remote desktop connection for remote support and Working on ticketing tool, Experience in Installation of Win
- • BS degree in Information Technology, Computer Science or relevant field
Full description
About Company -
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their business, less on paperwork.
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About the job
We are hiring for a full time Desktop Support Engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients’ satisfaction.
Responsibilities
- Install, configure, monitor & maintain computer applications & networks
- Configure operating systems.
- Prioritize and manage the workflow along with resolving issues related to the network
- Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
- Design computer systems to meet requirements of the organization or clients.
- Possess the ability to learn and work on changing and emerging technologies.
- First point of contact for clients for issues concerning their computer systems and equipment.
- Keep track of user’s system issues until they are resolved by adhering to the agreed timelines.
- Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.
- Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
- Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
- Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
- Document technical knowledge in the knowledge database.
- Train people on how to use different types of systems.
- Monitor daily performance of technical systems.
- Help organizations deploy new software or hardware systems.
Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments, experience in Installation of Windows 7, Win 8, Win 10.
- Good understanding of computer systems, mobile devices and other tech products