Desktop Support Engineer, West End, London. £35,000

Risk analysis and DR planning and procedures with regards the businesses you support.
Perform basic troubleshooting and diagnosis for issues using technical resources and monitoring tools available.
Take ownership to investigate and troubleshoot issues, including tracing root causes, fixes and prevent a reoccurrence.
Produce new and maintenance of existing documentation.
Proactive housekeeping procedures.
Respond to outages and other service-related activities.
Ability to run a major incident process including tasking colleagues and notification for the 3 sites you are responsible for.
Maintain a high degree of industry exposure and education in an effort to keep abreast of current technology and applications.
Monitor and report KPI’s to your direct reports.
Other duties as assigned.

Recognized professional I.T. qualifications or relevant Information Technology or related subject / experience.
ITIL Qualified – desirable.