Desktop Support Specialist – APAC

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become on along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

As a Desktop Support Analyst - APAC, you'll be the front-line force keeping our teams powered up and connected across the region. You'll deliver hands-on and remote technical support, tackling everything from hardware and software issues to mobile devices and AV technology. When challenges are escalated from the Service Desk, you'll jump in, troubleshoot fast, and drive solutions that keep the business moving.

You'll own the end-user device lifecycle from end to end, provisioning and configuring new equipment, supporting employee onboarding, and ensuring secure recovery and disposal of assets. Partnering with users, vendors, the Service Desk, and global IT teams, you'll help maintain accurate asset records in ServiceNow and deliver a seamless, high-performance support experience across every APAC location. No matter where our employees are, you'll make sure they have the tools and support they need to perform at their best.

The Impact You'll Make:

• Provide onsite, hands-on technical support to Monster Energy employees in the India office and remote support to users across APAC, resolving incidents and service requests escalated from the Service Desk by priority and SLA in ServiceNow.

• Diagnose, repair and resolve hardware, software and peripheral issues on Windows and macOS computers, iOS and Android devices, printers and related equipment.

• Image, deploy and configure end-user devices using Microsoft Intune, including Windows Autopilot and Apple device enrollment, and configure and replace mobile devices in coordination with users and wireless carriers.

• Manage the full device lifecycle, including new-hire setups, hardware refreshes, retrievals, reassignments and secure disposal, and support onboarding and offboarding by preparing equipment, accounts and access and giving new hires an orientation on IT tools.

• Support Microsoft 365 applications, and manage user accounts, group memberships, access and MFA in Active Directory and Microsoft Entra ID.

• Set up and support meeting rooms, audio/visual equipment and Microsoft Teams Rooms devices, including executive and event support.

• Troubleshoot local wired, Wi-Fi and VPN connectivity issues, identify and escalate major incidents under incident management procedures, and work with the Network, Infrastructure and global IT teams on escalations.