Desktop Support Specialist
Provides hands-on and remote 2nd-level desktop, laptop, and mobile device support at a life sciences client's Indianapolis campus, including specialized GxP, lab, and R&D environments, plus IT equipment deliveries between buildings. Core tech: PCs/peripherals, Apple mobile devices, ITIL v3, Microsoft Office.
- Compensation
- Not disclosed
- Location
- Indianapolis, United States
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 2+ years
- Category
- It support
- Posted
Skills
Must have
- Minimum 2 years of desktop support experience with PCs, laptops, and peripherals
- Minimum 2 years of onsite and remote technical support experience
- Minimum 2 years of mobile device support experience
- High School Diploma
- Valid driver's license
- Working knowledge of ITIL v3 processes within an IT service delivery environment
- Proficiency with Microsoft Office (Word, Excel, PowerPoint)
- Ability to lift and carry equipment weighing up to 50 pounds
- Drug screening
- Motor Vehicle Record (MVR) check
- Education and background screening through Certiphi
Nice to have
- Apple device experience
- Associate's or Bachelor's degree
Full description
Our client, a world
leader in life sciences and diagnostics, is looking for a **“Desktop Support Specialist. Job Duration: Long
Term Contract (Possibility Of Extension) Company Benefits:** Medical, Paid Sick
leave, 401K
Job Summary
We are seeking an experienced Desktop Support Specialist to provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills.
This role will support field-based and specialized environments, including GxP, laboratory, and R&D spaces, while also contributing to customer-focused IT projects and digital workplace initiatives.
Key Responsibilities
Desktop Support & IT Operations
- Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
- Provide 2nd-level technical support for field-based and specialized environments, including GxP, Labs, and R&D.
- Troubleshoot hardware, software, network, and system-related issues.
- Take ownership of incidents and work proactively to restore user productivity.
- Manage day-to-day IT activities at the site independently while following company guidelines and procedures.
- Support Apple mobile devices and other mobile technologies.
Equipment Delivery & Campus Support
- Deliver and transport computer equipment between buildings across the campus as needed.
- Operate a company vehicle for campus-related IT equipment deliveries.
- Maintain proper handling and organization of IT equipment.
Required Qualifications
- Minimum 2 years of desktop support experience with PCs, laptops, and peripherals.
- Minimum 2 years of onsite and remote technical support experience.
- Minimum 2 years of mobile device support experience; Apple device experience preferred.
- High School Diploma required; Associate’s or Bachelor’s degree preferred.
- Valid driver’s license required.
- Working knowledge of ITIL v3 processes within an IT service delivery environment.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to lift and carry equipment weighing up to .