Desktop Support Specialist

Overview

Where Law and Innovation Meet

At Epstein Becker Green, you’ll build a career at the intersection of workforce management, health care, and life sciences. Since our founding in 1973—and across offices in key markets nationwide—we’ve taken an industry-focused approach to counseling, litigation, and regulatory work. From day one, you’ll contribute to high-impact projects across firm and client initiatives for organizations ranging from emerging companies to large enterprises, with access to mentorship and training and clear paths to expand your skills and responsibilities. You’ll join collaborative teams grounded in respect, inclusion, and practical problem-solving—so you can do your best work and see the results in real client outcomes.

Our reputation is reflected in independent rankings and awards, but we measure success by the impact you can make and the colleagues who help you make it. Our model supports cross-office collaboration, modern knowledge tools, and opportunities to explore adjacent practices and industry issues as your interests evolve. If you’re seeking a place to do sophisticated work, learn from supportive colleagues, and build a career with flexibility and purpose, look to Epstein Becker Green.

Responsibilities

General Summary

Responsible for providing second level user support, and first level infrastructure support forclient site. Participate in the deployment of new technologies, the identification of IT needs andwork with National IT staff to meet and maintain high standards of support and systemsavailability established by the firm.

Principle Duties and Responsibilities

1.) Work closely with the Support Manager/Director of IT to;

• Ensure high levels of user satisfaction with support services offered.

• Provide day to day IT support of firm operations.

• Respond to and resolve calls escalated from the Help Desk.

• Utilization of call tracking system to track all reported problems.

• Ensure callers are kept informed of status of their issues.

• Provide desktop hardware and application support for the firm’s laptop computer systems including answering basic “How-to” questions on technologies in our environment if called upon.

• Perform basic administrative tasks such as conference room setups.

• Provide day to day support on phone systems.

• Support staff arrivals, departures and moves.

• Perform maintenance of IT equipment as needed.

• Identify new Information Technology needs.

2.) Work closely with National IT staff to;