Desktop Support Specialist
100% onsite desktop support role on a client's IT team in Tulsa: resolving help desk tickets, maintaining Windows workstations and mobile devices, supporting Microsoft 365 accounts and MFA, handling asset inventory and onboarding/offboarding, plus basic network/VPN troubleshooting with escalation to senior IT.
- Compensation
- Not disclosed
- Location
- Tulsa, Oklahoma, United States
- Work setup
- Onsite
- Seniority
- Middle
- Employment
- Full time
- Experience
- 1+ years
- Category
- It support
- Posted
Skills
Must have
- 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role
- Experience supporting Windows operating systems, Microsoft 365, and common business applications
- Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking
- Strong troubleshooting and problem-solving skills
- Excellent communication skills; ability to support users of varying technical skill levels
- Ability to manage multiple priorities while delivering a high level of customer service
Nice to have
- Associate degree in Information Technology, Computer Science, or a related field
- CompTIA A+ certification
- CompTIA Network+ certification
- Microsoft Fundamentals certification
- ITIL Foundation certification
Full description
Location: Tulsa, OK (100% Onsite)
Our client is seeking a Desktop Support Specialist to join their IT team in Tulsa. This role is ideal for an IT professional who enjoys hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service. You'll serve as a key point of contact for employees, supporting desktop systems, mobile devices, Microsoft 365, and other business technologies while helping ensure a reliable and secure technology environment.
What You'll Do
- Provide day-to-day technical support for desktop computers, laptops, mobile devices, printers, phones, and other end-user technology.
- Respond to and resolve help desk tickets, troubleshooting hardware, software, connectivity, and application issues.
- Support Microsoft 365, email, password resets, multifactor authentication, and user account access.
- Install, configure, upgrade, and maintain Windows workstations and peripheral devices.
- Troubleshoot wired, wireless, VPN, and remote access connectivity issues.
- Assist with onboarding new employees by preparing workstations, configuring accounts, and providing basic technology orientation.
- Support offboarding activities, including equipment collection, reconfiguration, and asset tracking.
- Manage IT asset inventory, equipment deployments, warranty repairs, and replacement hardware.
- Assist with endpoint security initiatives, software updates, patch management, and cybersecurity best practices.
- Document support requests, resolutions, and technology assets.
- Escalate complex infrastructure, network, security, or application issues to senior IT resources as needed.
What We're Looking For
- 1-3 years of experience in Desktop Support, Help Desk, Technical Support, or a similar IT support role.
- Experience supporting Windows operating systems, Microsoft 365, and common business applications.
- Working knowledge of desktop hardware, printers, mobile devices, user account administration, and basic networking.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to support users of varying technical skill levels.
- Ability to manage multiple priorities while delivering a high level of customer service.
Preferred Qualifications
- Associate degree in Information Technology, Computer Science, or a related field.
- Industry certifications such as: