Desktop Support Specialist

SPECIFIC JOB FUNCTIONS:

• Deploy desktop application software.

• Provide technical assistance to end users at all levels, from the frontline to the C-Suite.

• Troubleshoot, diagnose, and resolve incidents for desktop systems and applications, remotely and in-person.

• Provide support for employee lifecycle (new hires, moves, terminations).

• Provide printer administration, including service call management and replacing toners.

• Provide support for periodic inventories of IT resources.

• Engage in IT-related projects to grow knowledge and skills.

• Perform other duties as assigned.

ENVIRONMENTAL:

• Work Environment- 80% office, 20% outside or warehouse conditions. Safety first mindset, respecting policies and PPE requirements.

• Travel – 10% - Coverage of local sites as needed.

• Physical Requirements- Day-to-day will involve sitting or standing for extended periods of time. May require lifting and carrying up to 25 lbs.

• Desktop OS Landscape – 98% Windows, 2% Linux

• Attendance- Regular attendance in the office with an established work schedule. Ability to work outside normal schedule and adjust schedule to meet peak periods when required.

• Must be able to work with a team mindset, putting forward a professional behavior that enhances productivity, efficiency, reputation, and cooperation within the organization.