Desktop Support Technician
First-level desktop support role in the Mumbai region: troubleshooting desktop hardware, software, and peripheral issues, resolving Microsoft 365/O365 problems, managing Active Directory user accounts for onboarding/offboarding, and handling basic network connectivity via a ticketing system.
- Compensation
- Not disclosed
- Location
- Mumbai City; Thane, Maharashtra
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- It support
- Posted
Skills
Must have
- Strong knowledge of desktop support and IT support principles
- Proficiency in troubleshooting hardware and software issues
- Familiarity with Microsoft 365 and O365 applications
- Experience with Active Directory management
- Basic networking knowledge and troubleshooting skills
- Excellent communication and interpersonal skills with a customer-focused approach
Full description
We are seeking a motivated and skilled Desktop Support Technician to join our team in the Mumbai Region, Maharashtra. The ideal candidate will be responsible for providing technical support and assistance to end-users, ensuring that their desktop systems and applications are functioning optimally. This role requires a strong understanding of desktop support principles, troubleshooting techniques, and familiarity with various software and hardware components.
Key Responsibilities:
- Provide first-level support for desktop hardware and software issues, including operating systems, applications, and peripherals.
- Troubleshoot and resolve issues related to Microsoft 365 and O365 applications, ensuring seamless user experience.
- Manage user accounts and permissions in Active Directory, assisting with onboarding and offboarding processes.
- Assist in network connectivity issues, ensuring users have access to necessary resources.
- Document and track support requests using ticketing systems, ensuring timely resolution and follow-up.
- Collaborate with other IT team members to improve support processes and enhance user satisfaction.
Required Skills:
- Strong knowledge of desktop support and IT support principles.
- Proficiency in troubleshooting hardware and software issues.
- Familiarity with Microsoft 365 and O365 applications.
- Experience with Active Directory management.
- Basic networking knowledge and troubleshooting skills.
- Excellent communication and interpersonal skills, with a customer-focused approach.
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to grow your career in IT support.