Desktop Support Technician

Already a Kwik Trip Coworker? Follow this link to apply:
Location: Department 671
Full Pay Range: $22.51 to $33.77
Shift: Daytime

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

Kwik Trip’s IT Department has an opening for a Desktop Support Technician.Location: La Crosse Support Center | OnsiteWhat you’ll be doing…

As a Desktop Support Technician, you’ll provide hands-on technical support for coworkers at Kwik Trip’s Support Center. You’ll be responsible for deploying and maintaining hardware and software, resolving second-tier support issues, and ensuring accurate inventory tracking. This role is ideal for someone who enjoys troubleshooting, working directly with end users, and contributing to small IT projects.

Key Responsibilities:

• Provide desktop support for Support Center coworkers, resolving hardware and software issues

• Serve as second-tier support for escalated Help Desk tickets

• Analyze recurring issues and proactively identify permanent solutions

• Set up and configure new hardware including computers, monitors, printers, tablets, scanners, and mobile devices

• Fulfill IT service requests such as software installations, user account setups, remote access configuration, and permissions management

• Maintain accurate asset tracking using Kwik Trip’s Asset Management system

• Organize and manage hardware inventory and storage areas

• Rotate on-call duties approximately every 8 weeks

• Assist with small projects and other duties as assigned

You’ll need to have…

• Associate degree in Information Technology or a related field

• 0 to 2 years of experience in technical support or service desk roles

• Experience with Active Directory, IT service management tools, basic networking, and hardware/software troubleshooting

Even better if you have…

• ITIL certification or other technical certifications (CompTIA A+, Network+, Server+, MCSE, ServiceNow)

• Familiarity with tools such as ServiceNow, SCCM, Cisco Jabber, Office 365 Admin, Airwatch, AS400, Hyland OnBase

• Strong knowledge of Windows OS, Microsoft Office, and general networking concepts

• Ability to create technical documentation and support users of varying technical skill levels

Work Schedule:

Monday through Friday, daytime hours. On-call rotation every 8 weeks.

Kwik Trip, Inc. OVERVIEW:

For over 60 years, Kwik Trip, Inc. has operated friendly, clean, trusted, family-owned, local convenience stores in communities throughout Wisconsin, Minnesota, Iowa, Michigan, South Dakota and Illinois. With a commitment to generosity, Kwik Trip, Inc. is dedicated to treating coworkers and guests like family. We continue to look for ways to improve our guest shopping experience and product offerings, as well as to ensure we provide a safe and fun work environment for our coworkers. We offer competitive wage and benefits and continue to invest in our family of coworkers and provide them with career advancement and growth opportunities.

Kwik Trip, Inc. is an Equal Employment Opportunity Employer.

Function: Information Technology; Customer Service; Engineering; Entry Level; Installation - Maint - Repair; Inventory; Professional Services; QA - Quality Control; Training