Developer Relations Engineer: Magento 2 oder Shopware 6 (m/f/d)

Do you want to work for a company whose mission is to propel the PHP ecosystem into the future?

Tideways is looking for an experienced software developer to join our team as a Developer Relations Engineer, working directly with and for our customers.

Your primary responsibility will be to turn complex technical knowledge into clear, practical, and accessible content. Drawing on your senior-level development experience, you will research, understand, and explain topics related to PHP performance, profiling, and operations - with a slight focus on Magento 2 or Shopware 6 ecosystems.

You will expand Tideways’ expertise in these areas and share it with our customers and the wider PHP community through in-depth blog posts, technical guides, and direct customer communication and workshops. You will be instrumental for us in improving the quality, depth, reach, and frequency of our technical content while ensuring that even highly complex performance issues are explained in a way that is easy to understand and act upon.

This is a role for a senior software developer who is comfortable investigating unfamiliar technical problems, quickly developing a deep understanding of them, and communicating the results clearly to both technical and non-technical audiences. Your experience gives you the technical credibility to solve difficult problems; your ability to explain them simply is what makes you successful in this role.

We develop and sell the Software-as-a-Service (SaaS) product Tideways. Our software provides application performance management, exception tracking and profiling functionality fpr PHP applications and is used by over 700 customers worldwide.

• Research PHP, Magento or Shopware performance topics, and analyze and mine our aggregated performance data for valuable insights to write about
• Produce content about PHP, performance, profiling, and Tideways for blog posts, videos, podcasts, webinars, or conferences
• Work together with our performance experts and PHP language developers to gather shareable knowledge
• Work together with our marketing team to improve ways of showing Tideways from the perspective of developers.
• Teach customers about Tideways and analyze performance together with them in onboarding workshops.
• Contribute to webinars and talks by preparing presentations, and optionally presenting the content yourself.
• Represent Tideways to the PHP community in social media, chat groups, and forums
• Write documentation, guides, and tutorials about Tideways based on customer feedback
• Build and work on tooling that helps us produce programming content consistently
• Everyone at the company works in support to some extent

• Experience building with either Shopware 6 or Magento 2, bonus if you worked with Tideways, or other PHP profilers and APM software
• At least some experience publishing content about any computer programming-related topics, bonus for PHP and everything built on PHP, Linux administration, performance optimizations, and profiling.
• Strong English writing and speaking skills and the ability to explain technical topics in clear and simple words.
• Strong German writing and speaking skills, as it's used exclusively for internal company communication, and ~50% of our customers are from Germany.
• Familiarity with, or interest in, AI-assisted or agentic development workflows.
• Residency and Work-Permit in Germany

• Opportunity to work on a product for the PHP community, with a team that works on PHP core, in a company that supports open source with both time and money.
• Almost fully remote work (residency in Germany required), 3-4 on-site events in Bonn every year
• Salary between 60,000€ and 85,000€ based on experience
• Summer hours: work 80% in June, July, and August and get paid 100%.
• Daycare costs for licensed/registered daycare providers are paid on top of salary
• Flexible work hours, 30-40 hours per week possible
• Training opportunities and PHP community events

Sound interesting? Then feel free to drop us a line at tideways-jobs@m.personio.de — we'd love to hear from you!