Development & Research Manager

About NPower

NPower creates pathways to economic prosperity by launching digital careers for young adults and military-connected individuals. Through no-cost technology training, professional development, individualized support, and connections to employment opportunities, NPower equips learners with the skills and resources needed to enter and advance in the technology workforce.

NPower is an equal opportunity employer committed to creating an inclusive workplace and welcomes applicants with diverse backgrounds, experiences, and perspectives.

Summary

NPower seeks a highly organized and systems-implementation-minded Development Operations Manager to build and maintain the internal systems such that front line fundraisers can spend more time in building relationships with funders and grant writers more efficiently submit proposals, reports and other funder deliverables. This position serves as a key liaison between Development (including front line fundraisers and grant writers) and Finance, Program, Data, Marketing, and other organizational teams. They will help streamline grant-related processes, maintain current organizational information and supporting materials, track deadlines and requirements, and coordinate responses to requests from funders and other external partners.

This position will oversee the systems and processes to ensure data integrity, grant requirements are tracked, and development leaders have the reports and insights they need to cultivate and steward supporters. This is a highly collaborative role that combines database management, reporting, prospect research, and project coordination.

Development Systems and Grant Support

• Support the Development team’s effective use of the donor database and any future CRM transition, partnering with Development leadership, the Data team, and other internal stakeholders to maintain accurate records, improve workflows, and strengthen reporting.
• Help develop, implement, document, and continuously improve systems and workflows supporting proposal development, grant reporting, and post-award administration.
• Support the preparation of proposals, reports, and other funder deliverables by compiling information, drafting or updating standard content, coordinating contributions from internal teams, and reviewing materials for completeness and consistency.
• Maintain centralized grant-tracking tools and dashboards and coordinate internal timelines, assignments, reviews, approvals, and submission requirements in support of frontline fundraisers and grant writers.

Donor, Pipeline and Gift Information Management

• Support donor and funder stewardship activities by maintaining accurate records and coordinating timely follow-up.
• Support the accurate processing and documentation of contributions and maintain current grant deliverables, reporting requirements, and other relevant information in the CRM.
• Create and maintain fundraising reports, dashboards, and pipeline-tracking tools to support Development team and executive leadership decision-making.
• Maintain systems and reports that track grant deliverables, outcome expectations, deadlines, and reporting requirements.

Candidate Qualifications:

• Bachelor’s degree or equivalent experience required.
• 2+ Experience in nonprofit development operations, donor database management, or fundraising support.

• Exceptional organizational skills and demonstrated ability to manage multiple assignments, contributors, and deadlines simultaneously.
• Strong attention to detail and a commitment to producing accurate, complete, and well-organized work.

• Proficiency with Salesforce, Blackbaud, or comparable CRMs. experience building dashboards and pipeline reports preferred.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent organizational skills with attention to detail and ability to manage multiple projects simultaneously.
• Strong written and verbal communication skills.
• Collaborative, team-oriented mindset with ability to work across regions and departments.
• Commitment to NPower’s mission of advancing economic opportunity.

Compensation for this role is location-based. The salary offered will be determined by the candidate's geographic location.