Development Support Engineer - DevOps

Job Role : Development Support Engineer

Job Type : Full-time

Location : Bangalore

Department : Engineering Support

Key Responsibilities : Technical Support :

• Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes, Docker, and CI/CD pipelines.

• Provide recommendations for best practices in DevOps workflows.

• Assist with complex setup, configuration, and troubleshooting of tools and environments.

Customer Engagement :

• Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues.

• Actively engage with customers to understand their challenges and provide tailored solutions.

• Contribute to documentation and knowledge bases to ensure customers can self-serve when possible.

Collaboration & Tools Development :

• Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively.

• Develop and enhance internal tools for automating diagnostics and improving team efficiency.

Continuous Learning :

• Stay updated on evolving DevOps tools, cloud platforms, and software development trends.

• Participate in team scrums and collaborative problem-solving sessions.

Qualifications : Must-Have :

• 2+ year experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap dumps, and garbage collector logs.

• 2+ years' experience in Linux system administration and troubleshooting.

• Hands-on experience with DevOps tools like Kubernetes, Docker, and Git.

• Familiarity with CI/CD pipelines and related concepts.

• Excellent problem-solving skills and the ability to work independently.

• Strong communication skills, with fluency in English (written and verbal).

Nice-to-Have :

• Experience in Java development.

• Experience with enterprise technologies like LDAP, databases, and REST APIs.

• Certifications in Kubernetes, cloud platforms, or DevOps-related tools.

• Open-source contributions or Jenkins community involvement.

• Previous experience in a customer-facing technical support role.