DevOps Platform Engineer

Location: Canary Wharf, London (Hybrid, 2–3 days onsite)

About the Role

We are looking for a Senior DevOps / Platform Engineering specialist to support the reliability, resilience and operational performance of large-scale platforms within a regulated environment.

This role combines hands-on engineering with technical leadership, production incident management, automation and reliability engineering. You will drive improvements across platform operations, embed reliability throughout the software development lifecycle and apply agentic AI to incident, problem, change and risk management.

Key Responsibilities

• Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams.
• Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle.
• Define and track KPIs for reliability, performance and operational efficiency.
• Lead production incident management, including detection, triage, escalation and resolution, working with development and support teams.
• Manage major incident response for critical outages, ensuring rapid mitigation and clear stakeholder communication.
• Conduct blameless post-incident reviews and drive actionable follow-ups and systemic improvements.
• Establish runbooks, playbooks and operational readiness standards, continuously improving incident response processes and tooling.
• Drive AI-assisted incident and problem management, change management and risk management across ITSM activities.
• Automate operational processes, including incident response, failover, scaling and recovery.
• Implement self-healing mechanisms using auto-remediation, event-driven workflows and AI/ML-assisted operations where applicable.
• Implement Infrastructure as Code (IaC) and reduce manual effort through CI/CD pipelines, automated testing and deployment strategies such as blue/green and canary releases.
• Implement observability frameworks covering metrics, logs and traces, using appropriate monitoring and observability tools.
• Define and implement SLIs, SLOs, SLAs and error budgets across critical services.
• Apply resilient design patterns, including multi-region failover, active-active architectures, circuit breakers and bulkheads.
• Ensure platforms support high availability, fault tolerance and disaster recovery in line with financial market uptime requirements.
• Investigate platform failures, performance bottlenecks and systemic issues across complex, multi-tiered architectures.

Skills & Experience

• Proven technical experience in SRE, DevOps and/or Platform Engineering within large-scale, regulated environments.