DevOps/Production Support Engineer - Azure Kubernetes Service

About the Role :

Creospan is a growing tech collective of makers, shakers, and problem solvers. We are looking for strong Production Support / DevOps professionals with hands-on experience supporting enterprise applications in Azure cloud environments.

The role involves incident management, production support, CI/CD operations, troubleshooting APIs, SQL/Snowflake handling, AKS support, and ensuring stability of business-critical applications.

Key Responsibilities :

• Provide L2/L3 Production Support for enterprise applications.

• Monitor, troubleshoot, and resolve production incidents and outages.

• Handle incident management, RCA preparation, and service restoration activities.

• Support Azure-hosted applications and cloud services.

• Configure and maintain CI/CD pipelines and deployment processes.

• Support APIs, SQL/Snowflake, Kafka, and Azure AKS environments.

• Work closely with Development, QA, Infra, and Business teams.

• Participate in release support, deployments, DR activities, and weekend maintenance.

• Ensure application stability, monitoring, alert handling, and operational excellence.

Required Skills & Qualifications :

• 6 - 10 years of experience in Production/Application Support environments.

• Strong experience in Core Java and Spring Boot support environments.

• Hands-on experience with REST APIs and troubleshooting integration issues.

• Strong SQL / Snowflake query handling and debugging experience.

• Experience supporting Azure Cloud environments.

• Strong hands-on experience with Azure Kubernetes Service(AKS).

• Experience with Cosmos DB is must have.

• Good understanding of Apache Kafka.

• CI/CD experience using GitHub / Azure DevOps.

• Strong L2/L3 Production Support, incident management, and RCA experience.

• Experience with monitoring tools such as Dynatrace, Splunk, Grafana, etc.

• Good understanding of Linux/Unix fundamentals.

• Familiarity with ITIL processes and support operations.