Devops Specialist - Cognizant
L1/L2 CloudOps & DevOps engineer on Cognizant's managed services team supporting Singapore public-sector cloud (GCC/GCC+) across AWS, Azure, and GCP. Day-to-day work covers incident and service-request handling, monitoring, Terraform provisioning, patch/security coordination, and ticket resolution via Jira/ServiceNow under SOPs and 24x7 escalation rotations.
- Compensation
- Not disclosed
- Location
- Singapore, Singapore
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Devops
- Posted
Skills
Must have
- Hands-on cloud operations experience across AWS, Microsoft Azure, and GCP
- Good understanding of common cloud services: compute/VM/EC2, VPC/VNet, networking, IAM/RBAC, storage, monitoring/logging, managed databases, backup
- Experience with monitoring and logging tools such as AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana
- Working knowledge of GitLab, CI/CD pipelines, shell or Python scripting
- Familiarity with Infrastructure-as-Code concepts such as Terraform or CloudFormation
- Good understanding of container platforms such as Kubernetes and Docker
- Experience managing CI/CD pipelines using GitLab CI or Azure DevOps
- Understanding of application and code scanning tools such as FOD, SonarQube, Nexus-IQ
- Strong understanding of ITIL processes (Incident, Service Request, Change, Problem, Knowledge Management)
- Experience using ITSM tools such as Jira/JSM and ServiceNow
- Understanding of RBAC, least-privilege access, MFA/2FA, security patch coordination, SIEM alert handling, and log collection
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- 3+ years experience in cloud operations, CloudOps, DevOps, or platform operations
- Experience supporting production cloud environments
- Good communication and coordination skills to work with L1, L2, Engineering, ProductOps, and customer stakeholders
- Ability to work with SOPs, runbooks, operational workflows, and escalation matrices
- Ability to support business-hours operations and participate in 24x7 high-severity incident support as required
Nice to have
- Prior working experience with the Singapore public sector
- Familiarity with CyberArk, Commvault, or similar enterprise security/backup tools
Full description
CloudOps & DevOps Engineer
We are seeking a skilled CloudOps and DevOps Engineer to support GCC 2.0 / GCC+ CloudOps Managed Services across multi-cloud environments, including AWS, Microsoft Azure, and Google Cloud Platform (GCP) in GCC & GCC+.
The role focuses on day-to-day cloud operations, monitoring, incident and service request handling, operational troubleshooting, access coordination, release/patch support, and support of approved CloudOps tools and runbooks.
The engineer will be part of the CloudOps L1/L2 teams , working closely with GCC Engineering, ProductOps, service desk teams, and other stakeholders to ensure stable platform operations and timely ticket resolution.
The role requires practical operational knowledge of cloud platforms, monitoring tools, ITSM processes, DevOps tooling, and security operations, while operating within approved SOPs, escalation matrices, RBAC, and least-privilege access principles.
Key Responsibilities 1. Cloud Operations & Infrastructure Support
- Provide operational support for GCC / GCC+ cloud environments across AWS, Azure, and GCP.
- Provision and manage cloud resources using Terraform.
- Perform basic cloud infrastructure health checks, monitoring reviews, and operational coordination.
- Support cloud services such as compute, networking, storage, IAM, monitoring, and managed databases where applicable.
- Assist with account, access, subscription/project onboarding, and operational service request coordination.
- Perform basic troubleshooting based on approved SOPs, runbooks, and operational workflows.
- Coordinate with GCC Engineering / ProductOps for deep technical troubleshooting, engineering-level RCA, major incidents, and platform-level changes.
- Maintain standard Build Images and troubleshoot any issues related to OS.
2. Incident, Service Request, and Ticket Management
- Handle incidents, service requests, and technical support tickets assigned to CloudOps L1/L2.
- Perform ticket triage, request coordination, status tracking, and follow-up until closure.
- Work with internal resolver groups to ensure timely ticket resolution.
- Support high-and-above severity incidents as per the agreed support model and escalation matrix.
- Maintain timely updates in ITSM tools such as Jira / Jira Service Management and ServiceNow.
- Prepare operational updates, incident notes, and support reports as required.
3. Monitoring and Observability
- Monitor cloud and platform health using AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring & Logging, Elastic/Kibana, Jira/JSM, Confluence, and Microsoft Teams/Slack integrations.