Digital Platform Manager (Insurance)

Salary: $50,000 – $75,000 per month

About the role

This role involves leading platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead, analyzing platform performance data and user feedback to identify enhancement opportunities, and partnering with product owners and cross-functional teams to define and prioritize platform roadmaps. You will ensure platform strategies align with digital transformation goals, technology compliance, and regulatory requirements, while championing agile delivery practices and serving as a facilitator for scrum teams when needed.

Key responsibilities

• Lead platform innovation and improvement initiatives in collaboration with Business Product Owner and Technical Lead

• Analyze platform performance data and user feedback to identify opportunities for enhancement

• Partner with product owners and cross-functional teams to define and prioritize platform roadmaps

• Ensure platform strategies align with digital transformation goals, technology compliance, and regulatory requirements

• Champion agile delivery practices and serve as a facilitator for scrum teams when needed

• Monitor platform KPIs and drive continuous improvement through data-driven decision-making

• Advocate for user-centric design and accessibility across all digital touchpoints

• Stay abreast of emerging technologies and assess their applicability to platform evolution

• Monitor digital platforms and mobile applications to identify performance issues and anomalies

• Lead strategic governance and roadmap management, including portfolio oversight, digital platform performance monitoring, KPI co-design with business functions, and reporting to Senior Management

About you

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

• 7+ years of experience in digital platform management, product leadership, or fintech product development

• Strong understanding of financial services platforms, including compliance, data privacy, and risk management

• Proven experience with agile methodologies, product lifecycle management, and cross-functional collaboration

• Technical proficiency in mobile application development, APIs, cloud platforms, data analytics, and cybersecurity principles

• Excellent communication and stakeholder engagement skills

• Experience working in a scaled agile environment or with multiple workstreams

• Experience in monitoring digital platforms and mobile applications to ensure optimal performance and user experience

• Strong strategic, data analysis and project/program management skills, with the ability to manage conflict and navigate tough negotiations

• Financial acumen and familiarity with insurance or banking industry

• Fluent English and Chinese (Cantonese & Mandarin) communication skills