Director, Business Development & ADR Services

Pay Range:

Chicago, IL: $97,000 - $110,000

SUMMARY

We are actively recruiting for a Director of Business Development and Alternative Dispute Resolution (ADR) Services to drive business development, promote dispute resolution services, and manage the administration of arbitration and mediation cases. The ideal candidate will be able to apply their passion for growing the business to the ADR field, and the ability to represent the AAA as a polished and persuasive speaker.

Work Environment

This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Chicago Regional Office.

This position is also eligible for an annual performance-based incentive.
Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

Responsibilities

• Serves as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional VP.
• Proactively identifies and pursues opportunities to grow the organization's ADR services business. Develops strategic plans and pitches to potential clients.
• Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services. Builds and maintains strong relationships with clients, prospects, and industry partners.
• Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition.
• Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
• Advises arbitrators on procedural hearing management and related issues.
• Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely manner.
• Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services.
• Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
• Reviews and tracks trends regarding the regional markets where we provide our services.
• Assists with arbitrator training programs, education programs/conferences and elections as necessary.