Director, Card Operations
- Compensation
- Not disclosed
- Location
- Los Angeles, CA
- Work setup
- Remote
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 10+ years
- Category
- Not specified
- Posted
Skills
Must have
- Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations.
- Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals.
- Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards.
Nice to have
- Experience working both on the issuer side and within Fiserv or another major processor organization.
- Prior experience as a Client Service Advisor (CSA), implementation leader, consultant, or operations leader supporting issuer clients.
- Experience supporting credit cards, debit cards, or co-brand card programs.
- Direct experience working with Visa and Mastercard operational, compliance, and network management functions.
- Fintech experience within a high-growth, consumer-focused environment.
- Bachelor's degree required; advanced degree preferred.
Full description
Title: Director, Card Operations
Location: Remote (Las Vegas or California preferred)
Reports To: VP, Strategy and Operations
The Company:
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.
Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
The Role:
Sunbit is seeking a highly experienced Director of Card Operations to lead and scale the operational infrastructure supporting our growing card business. This leader will serve as the company's subject matter expert on card processing, issuer operations, and Fiserv capabilities, while driving operational excellence across the cardholder lifecycle.
The ideal candidate combines deep card operations expertise with strong program management and leadership skills. They have extensive experience working with card processors—particularly Fiserv/First Data—and understand how to translate business objectives into scalable operational solutions. This individual will partner closely with Product, Engineering, Risk, Fraud, Compliance, Finance, Customer Experience, and external partners to optimize performance, reduce operational friction, and accelerate execution across the card organization.
This is a highly visible leadership role responsible for improving operational efficiency, managing key vendor relationships, and ensuring the card platform is positioned to support Sunbit's continued growth.