Director, Commercial IT Systems

Overview

The Director, Commercial IT Systems participates with IT leadership to establish strategic plans and objectives for the Commercial organization, including Sales, Marketing, Market Access, and related functions, and partners with Commercial leadership to translate business strategy into technology plans and delivery. Commercial systems comprise CRM, marketing automation, data integration and warehousing, business intelligence, master data management, and web and social media platforms, delivered and operated through a combination of internal staff and vendors. The role combines strategic planning, technical leadership, and team leadership, and maintains the technical depth required to direct, review, and challenge the work of the team and its vendors.

Responsibilities

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• Partners with Commercial leadership and stakeholders in brand, launch, and annual business planning cycles to anticipate business needs 12–18 months ahead, identify opportunities and risks early, and maintain a forward-looking technology roadmap aligned to Commercial strategy

• Serves as the strategic IT advisor to Commercial stakeholders, translating business challenges into solution options with clear tradeoffs to guide decisions on technology investments, prioritization, and solution design

• Establishes intake, prioritization, and governance processes with Commercial stakeholders, including roadmap and steering reviews and reporting of status, risk, and tradeoffs in business terms

• Manages the IT team members reporting to the position, including setting direction and priorities, allocating capability across initiatives, and holding accountability for the quality and timeliness of deliverables

• Directs the technical work of the team, including data architecture design, system configuration, system integration, testing, and troubleshooting

• Owns the technical integrity of delivered solutions, including architecture, data quality, security, and compliance, assessing solution designs, data models, integration approaches, technical proposals, and delivery quality at key milestones

• Partners with Japan headquarters and global teams on global data governance and market access initiatives, representing Shionogi Inc. requirements and applying agreed frameworks and policies to Commercial systems and data

• Supports the lifecycle management (selection, implementation, validation, operation, and retirement) of Commercial business applications, in alignment with IT and business ownership models

• Directs the diagnosis and resolution of critical incidents and escalated technical issues, engaging directly where warranted

• Supports the Commercial data landscape by understanding business-owned data strategy, data licensing, privacy, compliance, and data integrity requirements, and translating them into actionable IT, vendor, platform, integration, and governance requirements