Director, Commercial Strategy & Performance - O&C (Remote)
- Compensation
- Not disclosed
- Location
- US-IL-Chicago
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy wor
- The Role This role leads the development and execution of integrated commercial strategies for new, converting, and transitioning hotels from early strategy development through stabilization. The Dire
- Additional responsibilities include\:
- · Lead property-specific commercial strategy optimization based on market dynamics, demand potential, brand positioning, customer segments, and competitive conditions.
- · Establish clear commercial positioning and go-to-market priorities across Sales, Revenue Management, Marketing, Digital, and Distribution.
- · Guide hotels through the commercial ramp lifecycle from pre-opening strategy and activation through post-opening stabilization.
- · Partner with property leaders, commercial teams, global support functions, and ownership groups to align priorities, decisions, and execution.
- · Assess commercial readiness, identify risks and dependencies, and drive timely resolution or escalation before activation and opening.
- · Translate data, market intelligence, and performance trends into practical strategies and prioritized action plans.
- · Ensure sales activation, pricing, distribution, marketing, and demand-generation plans work together as an integrated commercial strategy.
- · Provide strategic guidance to hotel leadership and ownership, communicating recommendations, risks, and actions with clarity and accountability.
- · Monitor commercial performance and leading indicators through stabilization, adjusting priorities and tactics as market conditions evolve.
- · Champion consistent ways of working, knowledge sharing, and continuous improvement across the openings and conversions portfolio.
Full description
The Opportunity
Hyatt is seeking a strategic, collaborative, and commercially minded Director, Commercial Strategy, Openings & Conversions to lead the commercial launch and performance acceleration of new, converting, and transitioning hotels. In this role, you will shape and execute integrated commercial strategies that strengthen market presence, accelerate ramp, and position hotels for sustainable performance across diverse markets.
This highly influential leadership role is responsible for optimizing the end-to-end pre-opening commercial strategy, ensuring each hotel enters its market with the right positioning, pricing, distribution, marketing, sales activation, and commercial readiness to ramp quickly and sustainably.
You will lead the implementation and optimization of property-specific strategies, guiding through stabilization. You will collaborate closely with commercial teams, property leaders, global support functions, and ownership groups to deliver cohesive, locally relevant, and high-performing go-to-market strategies. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important\: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.