Director, Communications Insights and Operations

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Director, Communications Insights & Operations based in Fort Worth, Texas, you will build and lead the Communications Insights & Operations Center of Excellence (CoE) for Global Communications. In this role, you will translate internal, external, digital, and social media data into actionable insights that drive communications strategy, strengthen corporate reputation, and demonstrate business impact.

Serving as a strategic partner to the Communications Leadership Team (CLT) and key stakeholders across Corporate, Franchise, Innovation, Marketing, HR, and IT, you will establish measurement standards, enhance reporting and analytics capabilities, and embed data-driven decision-making into communications planning, execution, and continuous improvement.

In this role, a typical day will include:

• Lead and evolve Alcon's global communications measurement framework, establishing KPIs, dashboards, reporting standards, and benchmarks that demonstrate business impact across internal, external, social, and campaign communications.
• Translate quantitative and qualitative data into actionable insights and recommendations that improve communications effectiveness, audience engagement, message delivery, and resource allocation.
• Provide reputation, media, social listening, stakeholder sentiment, and external intelligence insights to identify trends, opportunities, and potential risks that inform communications strategy and executive decision-making.
• Partner with Communications, Marketing, and agency teams to evaluate campaign performance, media impact, audience reach, and content effectiveness.
• Drive employee listening and internal communications analytics by leveraging engagement data, surveys, feedback, and sentiment insights to improve communication strategies and associate experience.
• Establish and lead the Communications Insights & Operations Center of Excellence, providing governance, measurement standards, planning support, reporting processes, and best practices across the communications function.
• Support annual and quarterly communications planning by helping teams define measurable objectives, target audiences, and success metrics while embedding data-driven decision-making into business processes.
• Lead knowledge management, process improvement, and operational excellence initiatives that streamline workflows, improve efficiency, and strengthen governance across global communications teams.