Director- Consulting Services

Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.

POSITION SUMMARY:

The Director-Consulting Services leads Cryoport’s Consulting Services organization, including Program Management, Validation Engineering, and testing laboratory operations. Reporting to the Senior Vice President & Chief Product Development Officer, this role is responsible for achieving revenue, profitability, financial control, and client satisfaction objectives while ensuring consulting projects are scoped, managed, and delivered successfully.

The Director oversees team development, operational excellence, proposal and project execution, client engagement, and implementation of scalable consulting processes, tools, templates, and service offerings. This role also leads the setup, operation, and certification of Cryoport’s testing laboratory, including applicable certifications such as ISO 17025 and ISTA. Working closely with Consulting SMEs, Sales, Operations, Quality, Finance, and other cross-functional partners, the Director ensures consulting capabilities, resources, and customer needs are aligned while continuously improving consulting solutions and organizational performance.

The Consulting Services team works as an extension of our clients to assist in validations, qualifications, risk assessments, lane qualifications, packaging testing, packaging optimization, custom commercialization workflow is important as much of our work supports IND, BLA and other regulatory accessory/packaging development, custom projects, across all of our business segments - Cell and Gene Therapy, Reproductive Medicine and Animal Health. Understanding the clinical study to filings and is focused on identifying, quantifying and mitigating risks.

PRIMARY RESPONSIBILITIES (include, but are not limited to):

Leadership & Talent Development

• Lead, mentor, and develop Program Management and Validation Engineering teams to ensure consistent delivery, accountability, and client focus.
• Support workforce planning, recruiting, onboarding, continuing education, and competency development for Consulting Services team members.
• Establish and reinforce consistent use of Consulting Services SOPs, tools, templates, KPIs, and project management best practices.