Director, Deployment Operations
- Compensation
- CA$156.7K–CA$195.9K / yr
- Location
- Ottawa Office
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- 8+ years in operations, deployment, implementation or professional services, including 3+ years leading managers or multi-team functions.
- A proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment.
- Demonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality or revenue.
- Strong analytical and business acumen, with experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR.
- Excellent cross-functional leadership and communication skills, with the credibility to influence senior leaders and drive alignment.
Nice to have
- Experience in physical security, video surveillance, IoT or other field-deployed technology.
- Experience managing installation partner or channel networks across multiple regions.
- Familiarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar).
- Background in Lean, Six Sigma or other formal continuous-improvement methodologies.
Full description
Director, Deployment OperationsLevel: M4 | Proficient
Location: Ottawa, ON | Hybrid
Reports To: Victoria Wnek, VP, Operations
Type: Permanent | Full-Time
About Solink
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Role
As Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.
You'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.
This is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.
What You’ll Do
- Own the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.
- Lead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.