Director, Digital Merchandising and Marketplace
- Compensation
- Not disclosed
- Location
- Phoenix Home Office
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 7+ years
- Category
- Retail
- Posted
Must have
- 10+ years of progressive experience in ecommerce, digital merchandising, digital marketing, or digital experience management within a large omnichannel retailer.
- 7+ years of experience leading high-performing teams, including managing managers and developing future leaders.
- Proven success developing enterprise merchandising or storefront strategies that drive measurable digital growth.
- Demonstrated experience leading large-scale promotional planning, commercialization, and cross-functional program execution.
- Proven understanding of digital customer journeys, content strategy, homepage optimization, promotional merchandising, personalization, and customer engagement.
- Experience influencing executive stakeholders and aligning cross-functional organizations around shared business objectives.
- Deep analytical capabilities with experience leveraging customer insights, experimentation, and performance metrics to inform strategic decisions.
- Exceptional communication and executive storytelling skills.
- Bachelor's degree or equivalent professional experience; MBA preferred.
Full description
About the Team
The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.
**About the LocationCollaborative Work Environment:
**At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the JobAbout the Role
The Director, Digital Merchandising and Marketplace is responsible for defining and leading the enterprise strategy for PetSmart's digital storefront, creating engaging customer experiences that drive awareness, consideration, conversion, and long-term loyalty.
This leader owns the vision, planning, and execution of cross-site merchandising experiences across web and mobile, including the homepage, promotional and seasonal experiences, deal destinations, campaign landing pages, and enterprise messaging. They also lead the digital commercialization strategy for PetSmart's largest promotional events—including sitewide sales, holiday campaigns, Autoship offers, and other enterprise initiatives—ensuring every customer touchpoint delivers a consistent, compelling, and measurable experience.
Working across Marketing, Merchandising, Pricing, Loyalty, CRM, Product, UX, Analytics, Technology, and Operations, this leader orchestrates the end-to-end execution of the commercial calendar while continuously evolving the digital storefront to meet changing customer expectations and business priorities.
As a senior leader within Digital, this role establishes the operating model for enterprise promotional execution, influences strategic investments, and develops organizational capabilities that enable scalable growth across PetSmart's digital business.
The ideal candidate brings extensive experience leading digital storefront strategy within a large omnichannel retailer, combining strong commercial instincts with customer-centric thinking, operational excellence, and executive influence.