Director, Engineering Operations
- Compensation
- Not disclosed
- Location
- Remote (United States)
- Work setup
- Remote
- Seniority
- Staff
- Employment
- Not specified
- Experience
- Not specified
- Category
- Not specified
- Posted
Skills
Must have
- ● Leadership experience in Engineering Operations, Product Operations, Technical
- Program Management, Business Operations, a technical Chief of Staff role, or a
- comparable function within a SaaS or product-led technology company
- ● Exceptional executive communication skills and demonstrated success connecting
- Product and Engineering work to customer and business impact
- ● Experience defining outcomes, OKRs, KPIs, scorecards, portfolio-planning processes,
- and operating-review cadences across multiple teams
- ● Working knowledge of modern product development and software delivery lifecycles,
- including platform, reliability, security, and technical investment trade-offs
- ● Experience with resource, headcount, budget, and capacity planning in partnership with
- Finance and functional leaders
- ● Strong analytical judgment and the ability to build trustworthy reporting from product,
- engineering, financial, and customer data
- ● Proven ability to facilitate difficult cross-functional decisions, manage material risks and
- dependencies, and bring structure to ambiguity
- ● Pragmatic experience using AI-assisted tools to improve synthesis, planning, and
- analysis while verifying outputs and protecting sensitive information
- What Great Looks Like
- A Director, Engineering Operations who is thriving in this role demonstrates:
- ● Executive clarity - Product and Engineering impact, trade-offs, risks, and decisions are
- understood without leaders reconstructing the story themselves
- ● Outcome accountability - initiatives begin with clear intended outcomes and are
- evaluated using credible evidence after delivery
- ● A predictable, adaptable portfolio - commitments are realistic, priorities are explicit,
- and changes are deliberate and well communicated
- ● A stronger operating system - coordination costs decline, risks surface earlier, data
- becomes more trustworthy, and accountability becomes clearer over time
- "Someone who makes Product and Engineering easier to understand, easier to lead, and more
- effective at turning strategy into measurable results."
Full description
The Role
As Director, Engineering Operations, you will build and run the operating system that helps
Product and Engineering translate strategy into measurable business and customer impact. You
will create clarity across outcomes, priorities, capacity, delivery health, risks, and decisions, then
turn that clarity into concise executive communication and disciplined organizational action. This
high-leverage leadership role partners closely with Product, Engineering, Data, Operations,
Finance, Go-to-Market, Customer Success, Security, and other business functions. You will play
a critical role in ensuring all functions are aligned and understand the expected outcomes.
Responsibilities
Executive Communication Impact
● Create a clear, executive-ready narrative connecting Product, Engineering, and Data
investments, delivery, and operational performance to customer and business outcomes
● Own recurring executive updates, company communications, and board-level inputs,
supported by a reliable source of truth for commitments, outcomes, and delivery health
● Surface material changes, trade-offs, risks, and decisions early, with concise context and
clear recommendations
Outcome & KPI Definition
● Translate company and product strategy into measurable outcomes, objectives, key
results, and operating KPIs with clear owners, baselines, targets, data sources, and
review cadences
● Develop a balanced view of customer and business impact, delivery effectiveness,
quality, reliability, security, efficiency, and organizational health
● Partner with Data, Finance, Product, and Engineering to improve instrumentation and
use KPI trends to guide decisions and evaluate results
Portfolio & Planning Cadence
● Design and operate annual, quarterly, and ongoing portfolio-planning cadences across
Product and Engineering
● Maintain a current portfolio view connecting strategic outcomes, initiatives, ownership,
dependencies, milestones, capacity, and risk
● Facilitate prioritization and sequencing decisions so assumptions, trade-offs, decision
rights, and changes are explicit