Director, Facilities Operations & Services

This position is based in Abilene, TX and will require relocation if not already based in Abilene, TX.

As Director, Data Center Facilities Operations & Services, you will lead the service delivery organization responsible for maintenance execution, vendor performance, field readiness, and operational support across OCI’s mission-critical data center facilities. This role provides leadership across all Facilities Operations Services functions, including mechanical, electrical, and general service delivery, ensuring critical infrastructure is maintained safely, consistently, and in alignment with uptime, compliance, and operational performance expectations.

The goal of this role and organization is to self-perform as much maintenance in-house as is prudently possible, and this leader will define, build, and drive that program. You will directly lead senior service managers and their organizations, driving disciplined execution of preventive maintenance, corrective work, restoration support, contractor performance, technician readiness, and field service standards across OCI’s data center portfolio. This role is accountable for how service work gets executed at scale—through strong governance, operational rigor, workforce leadership, and continuous improvement.

• Lead the Facilities Operations Services organization responsible for maintenance execution, operational support, and field service readiness across mission-critical data center environments.

• Provide leadership and direction to senior service managers across mechanical, electrical, and other facilities service functions, ensuring alignment in execution standards, priorities, technician performance, and service delivery expectations.

• Own service delivery performance across preventive maintenance, corrective maintenance, inspections, restoration support, lifecycle service activities, and vendor-delivered work.

• Drive the strategy and operating model to expand in-house self-perform maintenance capability where prudent, improving control, consistency, response readiness, and long-term service quality.

• Ensure consistency in work execution, documentation, escalation management, backlog reduction, response quality, and service readiness across all supported sites.

• Establish and track operational KPIs including maintenance completion, backlog health, MTTR, repeat failures, vendor performance, SLA attainment, corrective action closure, technician productivity, and service quality metrics.

• Ensure strong contractor and vendor management practices, including performance oversight, service quality, compliance, safety adherence, cost control, and issue escalation.

• Partner closely with site operations, plant leadership, engineering, reliability, commissioning, construction, and deployment teams to ensure service activities support safe operations, maintainability, and uptime protection.