Director, IT Asset Management (ITAM)

Overview

The Director, IT Asset Management (ITAM) is responsible for establishing the vision, strategy, governance, and operational execution framework for the enterprise IT Asset Management program. This role provides strategic leadership and oversight across Software Asset Management (SAM), Hardware Asset Management (HAM), and Application Portfolio Management (APM), ensuring technology assets are effectively governed throughout their lifecycle to maximize business value, manage risk, optimize cost, and support regulatory compliance.

The role serves as a key partner to Infrastructure Engineering, Enterprise Architecture, Cybersecurity, Finance, Procurement, Cloud Platform Engineering, ServiceNow Platform, Application Development, and Technology Operations teams to ensure asset data, lifecycle processes, and technology investments align with enterprise objectives.

In this role, you will be responsible for defining and executing a multi-year IT Asset Management strategy that supports transformation, cloud adoption, technology modernization, operational resilience, and financial optimization initiatives. You will work closely with our Configuration Management (CMDB), ITAM Governance, Enterprise Architecture, ServiceNow Platform, Procurement, and Technology Leadership teams to ensure asset management capabilities deliver measurable business outcomes and provide a trusted foundation for decision-making across the enterprise.

Responsibilities & QualificationsCore ResponsibilitiesStrategy, Governance and Program Leadership

• Define and execute the enterprise IT Asset Management strategy and roadmap, establishing long-term vision, objectives, maturity targets, and success metrics across Software Asset Management, Hardware Asset Management, and Application Portfolio Management.
• Develop and maintain the ITAM governance framework, operating model, standards, and procedures.
• Lead enterprise ITAM maturity initiatives aligned with organizational objectives, regulatory requirements and guidelines, and industry best practices.
• Establish accountability models for asset ownership, technology stewardship, software licensing compliance, and lifecycle governance.
• Provide enterprise leadership across the Software Asset Management, Hardware Asset Management, and Application Portfolio Management teams through the respective managers, ensuring consistent governance, operational excellence, and strategic alignment.
• Chair IT Asset Management Leadership forums and participate in enterprise technology governance committees and forums.
• Define and monitor KRIs, operational metrics, risk indicators, and executive dashboards that measure asset utilization, compliance, lifecycle performance, cost optimization, and portfolio health.
• Ensure compliance against internal requirements, regulatory requirements and guidelines, contractual obligations, software licensing agreements, and audit expectations.