Director- Laboratory Services

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at .

Work location: Livingston, NJ (on-site)

Scope:

The Director, Laboratory Services is responsible for the day-to-day leadership, management, and performance of the New Jersey Genomics Laboratory. This role ensures safe, compliant, efficient, and customer-focused laboratory operations through effective management of personnel, workflows, quality systems, and operational performance.

The Director, Laboratory Services partners closely with, Quality, Medical and Scientific Leadership, Engineering, Supply Chain, Customer Service, and other support functions to ensure testing services are delivered in accordance with established quality, turnaround time, productivity, and regulatory standards.

Job Summary:

The Director, Laboratory Services, is accountable for the daily operation of the NJ Genomics Laboratory, including operational performance, staffing, product quality, safety, productivity, and employee engagement. This position provides direct leadership to laboratory managers, supervisors, and staff and ensures alignment with organizational goals and performance expectations.

The Director monitors key performance indicators (KPIs) and serves as the primary on-site leader responsible for maintaining consistent execution, regulatory compliance, and a culture of accountability and continuous improvement.

• Provide overall leadership and oversight of daily laboratory operations.

• Ensure testing activities are performed safely, accurately, efficiently, and in accordance with established procedures.

• Monitor and manage laboratory performance metrics, including turnaround time (TAT), throughput, productivity, staffing utilization and quality indicators

• Drive achievement of operational goals and service level commitments.
• Lead daily operational reviews and prioritize resources to meet business demands.
• Escalate and resolve operational issues that may impact quality, customer service, or delivery timelines.
• Lead, develop, and mentor laboratory managers, supervisors, and staff.

• Foster a culture of accountability, collaboration, engagement, and continuous improvement.

• Manage employee performance, coaching, development planning, and corrective action activities.

• Partner with Human Resources on recruiting, retention, employee relations, and workforce planning.

• Develop staffing plans to ensure appropriate coverage and operational continuity.

• Ensure compliance with CLIA, CAP, NYSDOH, OSHA, and applicable regulatory requirements.

• Partner with Quality and Scientific Leadership to support inspections, audits, and accreditation activities.

• Ensure corrective actions are implemented and sustained following quality events or operational deviations.

• Foster a quality-focused culture where issues are identified, escalated, and resolved appropriately.

• Support implementation of new technologies, workflows, and operational initiatives.

• Partner with Engineering, Supply Chain, and Informatics teams to improve reliability and system performance.

• Manage department budgets and operational expenses.

• Ensure effective utilization of equipment, personnel, and laboratory resources.

• Support productivity and cost-management initiatives.

• Identify operational risks and resource constraints and develop mitigation plans.

• Support after-hours operational escalation as required.

• Perform other duties as assigned.

Travel:

This is an onsite position with minimal travel requirements (up to 10%).

Knowledge, Skills and Abilities:

• Demonstrated experience leading high-volume clinical laboratory operations.
• Strong understanding of genomics and molecular diagnostics workflows.
• Strong leadership, coaching, and employee development skills.
• Excellent communication, collaboration, and conflict-resolution abilities.
• Proven ability to drive accountability and operational performance.
• Knowledge of CLIA, CAP, NYSDOH, OSHA, ISO15189, and related regulatory requirements.
• Strong problem-solving and root-cause investigation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong financial and operational acumen.
• Proficiency with laboratory information systems, operational reporting, and Microsoft Office applications.

Work Environment:

• Office setting with prolonged periods of sitting and working at a computer may be required.
• Flexibility to adjust work schedules to meet business needs, including occasional evenings, weekends, or holidays.

Experience:

• Minimum 7–10 years of experience in clinical laboratory operations.
• Minimum 3–5 years of progressive leadership experience managing managers and/or supervisors.
• Experience in genomics, molecular diagnostics, or next-generation sequencing laboratories preferred.

Education:

• Bachelor's degree in Biological Sciences, Clinical Laboratory Science, Healthcare Administration, or related field.
• ASCP certification or equivalent preferred
• Advanced training in laboratory operations, Lean, Six Sigma, or continuous improvement preferred

#LI-KA1

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $155,000.00 - $220,000.00 annually. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.