Director of Business Operations

Overview

This Director of Business Operations role is a key member of the Global Commercial Strategy & Operations (GCSO) Leadership Team and is responsible for managing all aspects of people and process operations for GCSO, supporting the organization’s VP and acting as a force multiplier.

As a key partner to the VP, this individual will play a key role in driving an inclusive team culture and psychologically safe environment to enable a high-performing organization. This individual will run the business rhythm and will also drive key strategic projects in collaboration with the extended leadership team. This person should also have depth advertising experience, deep project management capabilities, a solid grasp of business operations, a passion for culture and values, and a bias for action. Finally, this person will be a steward of our culture and collaboration across MSA and Microsoft.

This person will be an advocate for our team’s needs across the organization, including key stakeholders across marketing, sales, engineering, finance, and other organizations. Experience in business operations is required as well as unparalleled operational and organizational capability.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50- mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least three days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

• Operational Excellence:
• Manage organization’s RoB – MMMs, WBRs, annual planning, etc; Collaborate to prepare and communicate organizational priorities at the half, quarter, and monthly grains.
• Define a strategy that fosters a rich team culture, enhances employee satisfaction and retention, and drives a high-performing team.
• Manage key operational processes including budget, headcount, and overall resourcing and prioritization - including discussions and decision-making about optimal distributions.
• Personally drive complex or cross-functional business workstreams to enable organizational success – this could include major org initiatives, evolution in business strategy, support of new business lines and strategies.

• Communication & Culture:
• Coach, care and model as a member of the GCSO Leadership Team and manager of the Business Management Team.