Director of Client Success

About Brkthru:

Brkthru was founded with a client-centric philosophy in an industry where service is often overlooked. Our mission is to be the preferred partner of local advertisers and agencies, creating and managing successful paid digital media campaigns for local, state, regional and national brands in nearly every B2C and B2B vertical and industry. Our campaigns reach customers on digital devices such as smartphones, tablets, computers and digital TV.

We are guided by our core values and we center them in the hiring process and our workday to build teams that exemplify Positive Attitude, Caring, Contribution, Communication, and Trust.

Why Brkthru?

Brkthru is the leading digital media solutions provider to mid-market agencies and brands with a trading team works in 20+ different digital media platforms. Our client-first philosophy sets us apart, consistently earning us a 90% client satisfaction rating, and equally impressive client retention is proof. We are growing quickly, ranking for the fourth year in-a-row to the Inc. 5000 Fastest Growing Private Companies in America for 2025, 2024, 2023, and 2022. We rank 324 in the Inc. Advertising & Marketing category and outpace some of the biggest agencies in the country.

The Opportunity

This is a new business sales position responsible for building a book of business and being responsible for client success post-sale. The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is integral to growing revenue and maintaining client relationships at Brkthru. The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

Location:

This is an in-market sales role with travel for client meetings and internal meetings required. The role requires at least 25% client travel (local, regional, and national) plus internal travel for sales meetings as needed.

Brkthru operates as a fully remote company with occasional mandatory travel for training and offsites, provided with advance notice, and in-market travel for sales positions. We uphold the expectation that all team members maintain a dedicated and reliable workspace, free from distractions, to ensure optimal productivity. This role also requires client travel.

Responsibilities:

• Curate and maintain a solid and legitimate pipeline of active and pending business
• Conduct thorough needs analyses across all verticals, industries and business types
• Ability to close and win business consistently
• Keep abreast of the latest industry trends
• Ability to solve problems and have direct conversations both internally and externally
• Prepare regular sales reports as well as territory plans
• Identifying potential customers through networking initiatives, cold-calling, etc.
• Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty
• Maintain monthly collections to company standards
• Established ability to maintain long term client relationships
• Responsible for receiving customer referrals and client testimonials
• Maintain an accurate and up to date CRM system at all times
• Ability to be timely and be present for all meetings
• Performs other duties as assigned