Chosen Foods
Director of Customer Fulfillment and Logistic
- Compensation
- Not disclosed
- Location
- Chosen Foods, LLC, San Diego, CA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- • Bachelor’s degree in Supply Chain, Operations Management, Engineering, or Business; advanced degree (MBA or MS in Supply Chain) preferred.
- • 10+ years in logistics within the CPG industry, including 5+ years leading multi-site 3PL warehouse and transportation operations.
- • Proven leadership experience within logistics, fulfillment, distribution, transportation, warehousing, or broader supply chain environments of significant scale and complexity.
- • Skilled in mid-tier ERP systems, WMS/TMS platforms; experienced with EDI (SPS/TrueCommerce) integrations and data visualization tools like Power BI. Strong working knowledge of Excel and.
- • Certifications: Preferred certifications include APICS CSCP/CPIM, CLTD, or PMP.
- • Strong financial acumen with experience managing budgets, productivity initiatives, and cost-reduction programs.
- • Strategic thinker with strong financial acumen, effective negotiator, cross-functional collaborator, and a proven leader in driving change and continuous improvement.
- Physical Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, th
- Work Environment
- Work is performed inside a temperature-controlled office building with an open floor plan. This job operates in a professional office environment with a business casual dress code. This role will rout
- Disclaimer
- This job description indicates in general terms the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at
- Dedication to DEI&B
- Chosen Foods is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel c
Full description
Job Summary:
The Director of Customer Fulfillment & Logistics has ownership over the end-to-end execution and continuous improvement of the customer fulfillment and distribution network. This role upholds enterprise customer fulfillment performance, logistics cost-to-serve, network execution, strategic customer supply chain relationships, and the fulfillment capabilities required to support scalable growth. The Director serves as a key leader within the Supply Chain organization, partnering closely with Sales, Quality Assurance, Finance, Marketing, and Integrated Business Planning (IBP) to ensure products are delivered to customers safely, efficiently, and cost-effectively while meeting service commitments and business objectives. Success is measured through customer service performance, logistics cost-to-serve, operational productivity, risk mitigation, and the development of a high-performing fulfillment organization.
Key Responsibilities:Customer Fulfillment & Service Excellence
- Lead the company's customer fulfillment strategy and execution to consistently achieve service commitments across customers, channels, and distribution partners.
- Own performance against OTIF, fill rate, retailer scorecards, and other customer service KPIs.
- Establish processes and accountability mechanisms that improve order execution, responsiveness, and customer satisfaction.
- Serve as the senior supply chain representative for strategic customer supply chain relationships and service reviews.
- Lead resolution of service failures, customer escalations, and fulfillment risks while implementing corrective actions to prevent recurrence.
- Develop capabilities and reporting that increase visibility to service performance and support proactive decision-making.
Logistics Network & Operational Performance
- Direct transportation, and third-party logistics operations across the distribution network.
- Develop and execute logistics strategies that support growth, improve service levels, and enhance operational efficiency.
- Lead strategic relationships with warehouse providers, transportation partners, and third-party logistics providers.
- Establish governance processes, performance expectations, and accountability measures for logistics partners.
- Evaluate network design, transportation models, distribution strategies, and operational capabilities to ensure scalability and long-term effectiveness.
- Lead efforts to improve operational reliability, reduce disruptions, and strengthen execution across the fulfillment network.
Financial Performance & Cost-to-Serve Leadership
- Own logistics and fulfillment financial performance, including budget development, forecasting, cost management, and productivity improvement initiatives.