Full description

About Us

Activated Insights (formerly HCP), a leader in SaaS solutions for the post-acute and long-term care markets, is seeking an experienced and results-driven Director of Customer Success with exceptional communication skills and a proven track record in driving customer engagement and project management. Since our founding in 2008, Activated Insights has grown to over 250 team members, serving more than 12,000 sites of care and making a positive impact on millions of patients, clients, and residents.

In 2023, we united leading post-acute and long-term care technology companies to form a single brand, delivering mission-critical applications and analytics for better care. Our Activated Platform offers tools for employee engagement, education, satisfaction surveys, and reputation management. We empower providers to make the most of every interaction— for employees, clients, and beyond—through better understanding and improved experiences.

Our mission is to support long-term and post-acute providers with mission-critical applications to improve outcomes for all stakeholders in the care continuum. Our vision is to partner with industry to enable the delivery of exceptional experiences. Our core values are:

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Client-focused: Meeting our customers where they need us.

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Committed: Be present where you are.

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Innovative: Practical in how we help create value.

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Accountable: Make it better through the measurement of our results.