Director of Information Technology
- Compensation
- Not disclosed
- Location
- BC, CA
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- 7+ years of progressive IT leadership experience, including at least 3 years in a senior IT management or director-level role Demonstrated experience managing and developing IT teams, including servic
- Preferred / Assets
- Experience in service industries (security, janitorial, facilities, or similar) is a strong asset Familiarity with helpdesk ticketing systems (e.g., Monday.com) and remote support tools (e.g., TeamVie
- What We're Looking For in You Beyond the technical and functional requirements, Kandor Management is looking for a Director of IT who leads with a human-centered mindset — someone who recognizes that
- Why Kandor Management Kandor Management offers a unique opportunity to shape IT across three distinct, growing service companies from a single strategic seat. You will have real ownership, a committed
Full description
About the Role
We are seeking an experienced and strategic Director of Information Technology to lead, shape, and evolve the technology function across all three Kandor companies. This is a senior leadership role that sits at the intersection of technology excellence, business partnership, and operational delivery. You will be responsible for the overall IT strategy, infrastructure, cybersecurity posture, and service delivery for a geographically distributed organization undergoing meaningful systems change.
As the Director of IT, you will directly oversee two team members — an IT Service Lead and Technical Services Coordinator — who together manage our service desk and day-to-day technical support operations. You will provide strategic direction and technical oversight, while being the key technology partner to senior leadership and business stakeholders across all three operating companies.
This is not a role for someone who simply manages from a distance. The ideal candidate is equally comfortable in a boardroom presenting a technology roadmap and in a working session troubleshooting an API integration challenge. Strong business partnering, customer service orientation, and the ability to lead through change are foundational expectations of this position.
Key Responsibilities
Strategic Technology Leadership
Own the IT strategy for Kandor Management, aligning technology investments and roadmaps with the operational needs of Guardteck, Everclean, and Kendrix.
Lead the technology transformation agenda — championing new platforms, integrations, and digital workflows — while establishing governance frameworks that manage risk, ensure compliance, and keep IT tightly aligned to business objectives.
People Leadership & Team Development
Lead and develop two direct reports and provide oversight to the broader service desk team. Foster a coaching-oriented culture grounded in accountability, continuous improvement, and customer service excellence.
Support direct reports through regular feedback, development planning, and stretch opportunities that build long-term IT team capability.
Service Delivery & Helpdesk Oversight
Provide strategic oversight of the Technology Service Desk (TSD), monitoring service levels, ticket trends, and escalation patterns to drive quality and consistency.
Own the escalation path for complex or high-impact technical issues, ensuring timely resolution and clear stakeholder communication.
Maintain robust TSD documentation, processes, and knowledge management practices that reduce single-points-of-failure.
Cybersecurity & Risk Management
Serve as Kandor's senior authority on information security, establishing and maintaining a strong cybersecurity posture across all three companies — including policies, access controls, incident response, and user security awareness.