Director of IT Platform and Services
- Compensation
- Not disclosed
- Location
- York, PA, US
- Work setup
- Not specified
- Seniority
- C level
- Employment
- Full time
- Experience
- 3+ years
- Category
- Not specified
- Posted
Skills
Must have
- Bachelor's degree in information technology, computer science, business, or a related field, or an equivalent combination of education, certification, and experience (eight years of progressive IT lea
- Compensation & Benefits
- Competitive compensation Medical, Dental, and Vision insurance 401(k) with company match PTO and paid holidays Employee discounts and referral program Career growth opportunities
- About West Shore Home At West Shore Home, we’re redefining the home remodeling experience. Since 2006, we’ve built our business around delivering exceptional customer experiences through our own train
Full description
Position: Director of IT Platform and Services
📍 Onsite | Mechanicsburg, PA🕒 Monday–Friday | Full-Time | Salary, Exempt
Looking for an opportunity to lead the platforms and infrastructure that power a fast-growing company, champion AI and automation, and turn technology into measurable business results?
West Shore Home is hiring a Director of IT Platform and Services to lead the enterprise platforms, infrastructure, network and telecommunications, identity, and site reliability that our field and office teams rely on every day. Reporting to the Chief Technology Officer and leading through managers, you'll own the multi-year platform and services strategy, the function's operating and capital budget, and the reliability, security, and cost-to-serve of the portfolio as we scale organically and through acquisition.
This is a hands-on leadership role for someone who wants to redesign how IT work gets done, so that the function grows in capability faster than it grows in headcount, and who believes in technology as a business tool, not a typical “IT” mentality.
What You’ll Do
Technology strategy and roadmap: Own the multi-year strategy and roadmap for enterprise platforms, infrastructure, network and telecommunications, identity, and site reliability, aligned to business strategy and communicated clearly to executive leadership
Leadership through managers: Lead the IT Platform and Services leadership team, set clear outcomes, remove obstacles, and build the organization and bench strength needed to support a growing business
Platforms, infrastructure, and identity: Be accountable for the availability, security, resilience, and cost of our enterprise platforms, including collaboration and productivity, workforce and customer identity (IAM and CIAM), cloud and SaaS, and infrastructure
Network and telecom: Own LAN, WAN and SD-WAN, wireless, voice and contact center platforms, and carrier services, and ensure new and acquired locations come online on schedule and to standard
Site reliability engineering: Establish and lead an SRE practice with service level objectives, observability, automated remediation, and disciplined incident management and post-incident review
AI and automation: Champion AI and automation inside IT, setting measurable toil-reduction targets so the function grows in capability faster than it grows in headcount, and provide the secure foundations enterprise AI depends on
Financial and vendor management: Own the operating and capital budget and multi-year financial plan, apply FinOps discipline to cloud and SaaS, and lead vendor sourcing, negotiation, and performance management
Cybersecurity and risk: Partner with the Chief Information and Security Officer on access governance, Zero Trust practices, vulnerability remediation, and audit and compliance readiness