Director of Network Engineering

Duties / Responsibilities:

• Directs the Network Engineering and Regional Engineering teams, providing hands-on technical leadership and networking expertise, and serving as technical owner and escalation resource for all network engineering activities.

• Provide leadership, mentoring, coaching, career development and feedback for performance management to the Network Engineering and Regional Engineering teams, including setting clear priorities, aligning regional field work with network standards, and developing the automation and software skills the teams need.

• Responsible for the availability, performance, and security of all network infrastructure devices and services, partnering with the Technology/Architecture team, which owns network design, standards, roadmap, and technology decisions, and with the Cyber Security team on security controls, hardening, and vulnerability remediation.

• Lead the teams’ transition to an automation- and AI-driven operating model, building network automation, observability, and source-of-truth capabilities (e.g., Python, NetBox, NSO, streaming telemetry) and applying AI/ML-assisted operations (AIOps), with measurable goals for reducing manual effort, improving accuracy, and enabling the network to scale.

• Lead the scale-out of the network, including capacity expansion and new site and market turn-ups, implementing the designs and standards set by the Technology/Architecture team.

• Research and analyze current industry best practices, new technologies and develop network strategies and solutions

• Oversee strategic planning, creation, execution, and completion of projects that align with the business needs, continuity, and growth.

• Ensure department’s goals and project milestones are met in a productive system

• Act as the highest technical escalation point for the NOC, Regional Engineering, and support teams on chronic, complex, or unknown network issues, and ensure outages are communicated and resolved quickly, with documented root cause analyses (RCAs) and tracked corrective actions.

• Prepare reports and operational KPIs on network capacity, trends, health, and performance for executive reporting, including IPv4/IPv6 address utilization, subnet allocation for DHCP-served properties, and CGNAT resource consumption, with defined thresholds and escalation triggers.

• Collaborate with operations and launch team effectively communicate project progress to stakeholders, and service partners as appropriate.

• Establish operational best practices, policies, and procedures for network implementation and support, aligned with the design and standards set by the Technology/Architecture team.

• Prepare and present the department’s yearly budget.