Director of Operations
- Compensation
- Not disclosed
- Location
- Los Angeles, CA, US
- Work setup
- Not specified
- Seniority
- Not specified
- Employment
- Contract
- Experience
- 8+ years
- Category
- Not specified
- Posted
Skills
Must have
- Minimum 8–10 years of progressive hotel operations leadership experience in luxury, lifestyle or design forward hotels
- Demonstrated Senior Leadership experience overseeing hotel operations with a focus on Food & Beverage in a hotel or lifestyle hospitality environment
- Experience managing unionized hotel departments in compliance with collective bargaining agreements preferred
- Proven ability to oversee **Engineering** and manage **third-party service providers** (Valet and Security). Proven leadership experience managing multiple outlets or multi-unit operations
- Strong financial acumen with experience in budgeting, forecasting, and analyzing P&L statements
- Deep understanding of F&B operations, including culinary, service, and bar management
- Hands-on, visible leader with excellent communication, problem-solving, and leadership skills
- Ability to develop high-performing teams and mentor future leaders
- Knowledge of local, state, and federal labor and liquor laws
- Passion for delivering exceptional guest experiences aligned with a lifestyle hotel brand
Full description
Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman’s iconic architectural stamp on Los Angeles. Designer Kelly Wearstler seamlessly elevates 147 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists.
Discover a trio of inviting dining destinations in one historic location, alongside a refined split-level rooftop pool deck with uninterrupted views of the city lights; plus 12,000 square feet of distinctive event spaces, including two suites that integrate the building’s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements.
Position Overview
The Director of Operations is a senior hotel executive responsible for the daily leadership and performance of Rooms, Food & Beverage, Engineering, Valet, and Security operations at Downtown LA Proper Hotel. This role requires a highly visible, hands-on leader who leads from the floor, ensures operational excellence, and delivers consistently elevated guest experience in alignment with Proper Hospitality’s brand and service standards.
Roles & Responsibilities
Operational Leadership
- Provide direct oversight of Rooms Division, Food & Beverage, Engineering, Valet, and Security operations, ensuring full compliance with applicable wage and hour laws, labor regulations, and Collective Bargaining Agreement (CBA) requirements
- Maintain a strong on-property presence, actively engaging with guests, teams, and leaders across all operational areas
- Ensure seamless coordination between departments and third-party partners to support smooth daily operations
Labor Relations
- Effectively lead Rooms Division ensuring compliance with collective bargaining agreements and labor regulations
- Partner with People & Culture to support labor relations, grievance handling, contract adherence, and productive collaboration with bargaining units
- Balance operational efficiency with positive employee relations and service delivery
Food & Beverage Leadership
- Provide strategic and hands-on leadership for all Food & Beverage operations, including restaurant, in-room dining, and events
- Drive service standards, quality control, guest satisfaction, and financial performance across all F&B outlets
- Collaborate with culinary and F&B leadership to ensure consistency, creativity, and brand alignment
*Prior oversight of a full-scale Food & Beverage operation is preferred