Director of Product Management, Onboarding
- Compensation
- Not disclosed
- Location
- Mexico City, CDMX
- Work setup
- Hybrid
- Seniority
- Not specified
- Employment
- Not specified
- Experience
- 5+ years
- Category
- Not specified
- Posted
Skills
Must have
- 8+ years of product management experience, with at least 5 years in a senior or staff-level role.
- Demonstrated experience building and scaling consumer products — ideally at a company that's gone through a period of rapid growth or a platform inflection point.
- Deep expertise across the customer journey: acquisition and onboarding funnels, conversion optimization, and the data infrastructure that supports them.
- Strong background in fintech or consumer financial services preferred
- Proven ability to translate ambiguous strategic goals into clear roadmaps, sharp prioritization decisions, and measurable outcomes.
- Ability to drive the analytical measurement of the team — ensuring the right instrumentation is in place to build dashboards, track performance, and continuously monitor the health of the product.
- Experience leading and inspiring product teams, managing multiple workstreams and stakeholders at significant scale.
- Exceptional cross-functional influencer across engineering, design, data, risk, and operations — without relying on formal authority.
- Fluency in English, written and spoken.
Nice to have
- Experience with platform-level product architecture — particularly secured/unsecured or credit lifecycle product models.
- Background in emerging markets, LATAM, or building products for underbanked consumer segments.
- Hands-on experience with conversion optimization, growth loops, or customer data platforms and communication tooling.
- SQL fluency or equivalent ability to self-serve product insights from data.
Full description
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
As Director of Product Management, Onboarding, you will lead a team of four product managers responsible for one of the most critical parts of PayJoy's business: the journey that brings customers to originate a loan.
You will own the vision for the end-to-end onboarding experience across both digital and in-store channels, with digital as an increasingly important focus for the team. As PayJoy expands, you will play a key role in launching new countries, guiding the strategic decisions of where to build global, scalable solutions versus where to localize for specific markets.
Your teams will span:
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Application — Optimizing for a fast, transparent digital application that adheres to local regulation in every market we serve.
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Direct-to-Consumer — Building fully digital acquisition journeys that don't begin in a physical store, a fast-growing channel for PayJoy.
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Enterprise — Building digital solutions that empower our partners to onboard more customers with PayJoy, turning those relationships into a powerful engine for growth.
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Offers/Risk — Refining how offers are presented and bringing in new data sources that let us underwrite customers who are newer to credit or have thinner credit histories.
Responsibilities
Vision & strategy
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Define and drive the multi-year product strategy for PayJoy's onboarding experience.
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Capitalize on incoming customer demand by designing personalized, high-converting onboarding journeys across digital and in-store channels.
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Set the strategy for launching onboarding in new countries as PayJoy expands — deciding where to build global, scalable solutions versus where to localize for specific markets.
-Identify opportunities to extend onboarding beyond loan origination — including pre-qualification, cross-sell at the point of application, and reactivation of returning customers.